Manager - Sales - Retail/eCommerce (2-4 yrs)

Sales Manager

Key Responsibilities:

Sales Leadership:

- Lead and manage a team of sales representatives, providing coaching, mentorship, and performance feedback.

- Develop and implement effective sales strategies and tactics to achieve revenue targets.

- Monitor team performance, identify areas for improvement, and implement corrective actions.

- Conduct regular sales meetings and team-building activities to foster a high-performing sales culture.

Business Development:

- Research and identify new market opportunities and potential clients.

- Conduct market research and competitive analysis to gain a deep understanding of customer needs and industry trends.

- Develop and maintain strong relationships with key clients and partners.

- Represent the company at industry events and conferences.

Sales Operations:

- Develop and implement sales processes and best practices.

- Track and analyze key sales metrics (revenue, conversion rates, customer satisfaction) to identify areas for improvement.

- Prepare sales forecasts and reports for management.

- Ensure compliance with all relevant sales policies and procedures.

Customer Relationship Management:

- Build and maintain strong customer relationships.

- Address customer inquiries and resolve customer issues effectively.

- Ensure customer satisfaction and loyalty.

Team Management:

- Recruit, hire, and onboard new sales representatives.

- Provide ongoing training and development opportunities for the sales team.

- Motivate and inspire the sales team to achieve their full potential.

Qualifications:

- Bachelor's/ master's degree in Business Administration, Marketing, or a related field.

- 2-4 years of experience in sales management, with a proven track record of success in achieving sales targets.

- Experience in retail/ecommerce.

- Strong leadership, communication, and interpersonal skills.

- Excellent organizational and time-management skills.

- Proficiency in CRM software (Salesforce, HubSpot).

- Strong analytical and problem-solving skills.

- Ability to work independently and as part of a team.

- Results-oriented and driven to succeed.