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Sutherland Global Services
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Associate / Sr.Associate - ER
2-5 years
Bangalore / Bengaluru
1 vacancy
Associate / Sr.Associate - ER
Sutherland Global Services
posted 22hr ago
Job Description
2. Update and input Customer details and contact notes accurately into the system(s)
3. Resolve Customer problems in a timely fashion & Deliver on Customer commitments
4. Liaise with other departments within the program in the event a Customer call cannot be resolved at the first point of contact, e.g. Conflict on Billing or Refund Issues
5. Achieve and maintain required metrics and goals
Employment Type: Full Time, Permanent
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What people at Sutherland Global Services are saying
Rating based on 371 Associate
reviews
Anonymous · Customer Success, Service & Operations
Although I've only just begun my time with Company and have been working remotely, I'm excited to learn more about the company culture and benefits as I continue in my role.
- Salary - Good
While I enjoyed my experience in company, I felt that opportunities were often reserved for existing staff, rather than being awarded based on merit. I hope to see a more inclusive approach to career development in the future.
- Promotions - Poor
Associate salary at Sutherland Global Services
What Sutherland Global Services employees are saying about work life
Sutherland Global Services Benefits
Worklife Balance Perks & Bonuses Employees Allowance Paid Vacation Food Vouchers Health insurance 
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