Concierge Executive

Job Title: Concierge Retail

Department: Operations

Reports To: Store Manager

Job Overview:

The Concierge for Kalki Fashion retail stores is responsible for providing an exceptional, personalized experience to each client who visits the store. The role requires a customer-focused, detail-oriented individual who can deliver high-quality service, build strong relationships, and enhance the shopping experience for clients.

Key Responsibilities:

1. Client Greeting & Personalized Service:
• Greet clients upon arrival with a warm, professional demeanor.
• Offer a personalized shopping experience by understanding client needs and preferences.
2. Maintaining Client Database and Details:
• Maintain every client / customer's details like name , contact , email details etc.
• It serves as a central repository for storing and managing client-related data, allowing businesses to track interactions, preferences, and sales history, ultimately helping improve customer service, marketing efforts, and business decisions.
• Create customer/ client entry cards.
3. Customer Relationship Management:
• Develop and maintain long-term relationships with clients to encourage repeat visits and purchases.
• Track and record client preferences, previous purchases, and feedback to provide future recommendations.

Skills & Qualifications:

• Education: High school diploma or equivalent required; a degree in fashion, retail, or hospitality is a plus.
• Experience: 6 months to 3 years
• Skills:
• Excellent communication, interpersonal, and listening skills.
• Must have basic computer skills, basic data entry skills.
• Strong customer service skills with a focus on relationship-building.
• Strong organizational skills and attention to detail.
• Ability to work under pressure while delivering a high level of service.
• Personal Traits:
• Friendly, approachable, and professional with a high level of emotional intelligence.
• Flexible and adaptable to meet the needs of clients, including weekends, holidays, and evenings.

Working Conditions:

• Location: Kalki Fashion Retail Store.
• Schedule: Full-time, with flexibility for weekend and evening shifts to accommodate client needs.
• Physical Demands: Ability to stand for long periods.

Company website: https://www.kalkifashion.com/in/