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Hilton

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4.3

based on 500 Reviews

Video summary

204 Hilton Jobs

Concierge Team Leader-Conrad

HILTON

4.3

based on 500 Reviews

1-5 years

Bangalore / Bengaluru

1 vacancy

Concierge Team Leader-Conrad

Hilton

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Hotel Management Hospitality Training Hotel Operations Guest Service Interpersonal Skills

Job Description

The Concierge Team Leader monitors all services provided by the Concierge associates and ensure the smooth operation of the Concierge.

What will I be doing

As the Concierge Team Leader, you will be responsible for performing the following tasks to the highest standards:

Follow the procedures on luggage related matters and deputize the Chief Concierge in his / her absence to ensure that operations run smoothly.

Assist the Chief Concierge with manpower planning in accordance to requirements.

Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.

Report all irregularities to the Chief Concierge and seek assistance from the Front Office Manager, Assistant Front Office Manager or Guest Service Manager whenever needed.

Ensure proper reception of VIP / Hilton Honors members as well as other customers at the airport for both arrival and departure.

Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.

Follow-up on other tasks assigned by your superior.

Understand local tourism culture and city profile to provide considerate service to guests.

What are we looking for?

A Concierge Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,

Employment Type: Full Time, Permanent

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