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Concierge Supervisor/Bell Captain
Lyfe Hotels
posted 2mon ago
Job Role Insights
Key skills for the job
Job Description
Key Responsibilities:
1. Concierge Team Supervision:
- Oversee and manage the daily activities of the concierge team, including Concierge Attendants and Porters.
- Provide guidance, training, and support to ensure the team delivers outstanding guest service.
2. Guest Services:
- Welcome guests with warmth and professionalism, assisting with check-in, luggage handling, and guest inquiries.
- Address and resolve guest concerns, requests, and special requirements promptly and courteously.
- Coordinate with other hotel departments to fulfil guest needs.
3. Concierge Desk Operations:
- Ensure the concierge desk is organized, clean, and well-maintained.
- Schedule and manage staff rotations to ensure coverage during peak hours.
- Maintain a high level of knowledge about hotel services, local attractions, events, and dining options.
4. VIP and Special Guests Management:
- Identify VIP and special guests, providing personalized attention and assistance.
- Assist in organizing and coordinating special welcome amenities or services for VIPs.
5. Transportation and Tours Coordination:
- Arrange transportation for guests, including airport transfers, car rentals, and taxis.
- Provide information and arrange tours, excursions, and local activities as requested.
6. Reservations and Recommendations:
- Assist guests with restaurant reservations, spa appointments, and other available facilities of the hotel.
- Offer recommendations for dining, shopping, and cultural experiences based on guest preferences.
7. Concierge Communication:
- Maintain effective communication with other hotel departments, including front office, housekeeping, and FB.
- Attend daily meetings to update management on guest requests and special arrangements.
8. Guest Feedback Management:
- Seek guest feedback and reviews, encouraging positive online reviews.
- Address any negative feedback promptly and implement necessary improvements.
9. Security and Safety:
- Ensure the safety and security of guests, their belongings, and the concierge area.
- Be knowledgeable about and adhere to hotel security and emergency procedures.
10. Financial Transactions:
- Handle guest billing and payments for concierge services accurately.
- Maintain records of financial transactions and guest expenses.
Qualifications:
- Bachelors degree in Hotel Management, Tourism, or a related field (preferred).
- Several years of experience in a concierge role, with prior supervisory or leadership experience.
- Exceptional customer service skills and a passion for creating memorable guest experiences.
- Strong interpersonal and communication skills.
- Proficiency in using hotel management software and reservation systems.
- Knowledge of local attractions, events, and dining options.
- Problem-solving and decision-making abilities.
- Ability to work flexible hours, including nights, weekends, and holidays.
Thank you for submitting your application! We will get back to you shortly.
Employment Type: Full Time, Permanent
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