Dialer Executive

Proven experience in call center or contact center operations, with a focus on dialer management.

In-depth knowledge of dialer systems and related technologies.

Familiarity with call center metrics and key performance indicators (KPIs).

Strong analytical and problem-solving skills to identify and address dialer-related issues.

Excellent understanding of regulatory requirements related to dialer operations.

Effective communication and interpersonal skills to collaborate with teams and provide feedback to agents.

Ability to multitask and handle multiple dialer campaigns simultaneously.

Detail-oriented with a commitment to accuracy in data management and reporting.

Experience with quality assurance processes and call monitoring is a plus.

Proven track record of driving process improvements and achieving performance targets.

Skills/ Functional Competencies

Time Management

Communication

Problem-Solving

Data Analysis

Technology Savvy

Knowledge (Qualifications and Experience)

Very Good in Excel

Qualification(s): Any graduate

Experience: 2+ years of experience in call center operations (RTA or dialer) and 1+ Years exp in same role (RTA or Dialer).