filter salaries All Filters

42 BPO Management Jobs

Call Center Team Lead

1-5 years

Hyderabad / Secunderabad

1 vacancy

Call Center Team Lead

Muthoot Fincorp

posted 2d ago

Job Description

ROLE SUMMARY (PURPOSE)

The Team Leader (TL) in a call center for Muthoot Fincorp Limited (MFL) is responsible for supervising a team of call center agents, ensuring high levels of performance, customer satisfaction, and compliance with regulatory standards. They provide coaching, conduct performance evaluations, and collaborate with other departments to optimize operations and achieve business objectives.


KEY RESPONSIBILITIES

  • Team Supervision: Lead, motivate, and manage a team of call center agents to meet performance targets and deliver exceptional customer service.
  • Performance Monitoring: Track team metrics such as call volume, customer satisfaction, and resolution rates, providing insights to improve performance.
  • Coaching and Training: Conduct regular coaching sessions, skill development workshops, and performance reviews to enhance team capabilities.
  • Compliance Management: Ensure adherence to RBI regulations and internal policies while handling customer interactions and sensitive data.
  • Issue Resolution: Address escalated customer complaints and complex issues, ensuring prompt and effective resolution.
  • Reporting: Prepare and present reports on team performance, trends, and areas for improvement to senior management.
  • Collaboration: Work closely with the training, quality assurance, and operations teams to align goals and improve overall service delivery.
  • Recruitment and Onboarding: Assist in hiring and onboarding new agents to maintain team strength and performance.


KEY SKILLS & BEHAVIOURAL ATTRIBUTES

  • Customer service management
  • Team leadership and training
  • Sales and cross-selling strategies
  • Call center software proficiency (CRM tools and systems)
  • Data analysis and reporting
  • Behavioral Attributes- Driven and in alignment with our Purpose Transforming the life of the common man by improving their financial well-being and anchored by our core value of integrity, collaboration, and excellence.

EDUCATION / EXPERIENCE

  • Minimum Qualification: Any Graduate.
  • Nature of Experience: 3+ years of experience in a customer service or call centre function, preferably in financial services.


Employment Type: Full Time, Permanent

Read full job description

Muthoot Fincorp Interview Questions & Tips

Prepare for Muthoot Fincorp roles with real interview advice

Compare Muthoot Fincorp with

Manappuram Finance

3.9
Compare

Bajaj Finance

4.0
Compare

Shriram Finance

4.1
Compare

Mahindra Finance

4.1
Compare

Cholamandalam Investment & Finance

3.9
Compare

L&T Finance

3.9
Compare

HDB Financial Services

3.9
Compare

Reliance Capital

3.7
Compare

Edelweiss

3.9
Compare

Tata Capital

4.1
Compare

IIFL Finance

4.0
Compare

Muthoot Finance

3.6
Compare

SMFG India Credit

4.0
Compare

Kogta Financial India Limited

4.7
Compare

TVS Credit

4.3
Compare

Sammaan Capital Limited

3.7
Compare

Mahindra Rural Housing Finance

4.0
Compare

Bharat Financial Inclusion

3.9
Compare

Aavas Financiers

3.9
Compare

Poonawalla Fincorp

3.8
Compare

Similar Jobs for you

Call Center Manager at Muthoot FinCorp (MFL)

Hyderabad / Secunderabad

3-8 Yrs

₹ 0.5-0.5 LPA

Call Center Agent at Adroit Synergies pvt.ltd.

Noida

0-2 Yrs

₹ 0.5-1.75 LPA

Call Center Executive at Muthoot FinCorp (MFL)

Hyderabad / Secunderabad

0-2 Yrs

₹ 0.5-1.5 LPA

Call Center Executive at Eye Q

Rohtak

0-2 Yrs

₹ 0.5-0.6 LPA

Call Center Executive at Shaip Ai Data (india)

Ahmedabad

0-1 Yrs

₹ 0.6-3 LPA

Call Center Executive at Suraksha NGO

New Delhi

1-3 Yrs

₹ 0.5-1 LPA

Team Lead Operations at Tech Mahindra

Noida

4-9 Yrs

₹ 0.5-0.5 LPA

Intern at Mahathi Software Pvt Ltd.

Visakhapatnam

1-6 Yrs

₹ 0.5-0.9 LPA

Customer Service Associate at ALLIANZ SERVICES PRIVATE LIMITED

Thiruvananthapuram

0-1 Yrs

₹ 0.5-3 LPA

Customer Care at Policypoint Insurance Broking

Mumbai

0-1 Yrs

₹ 0.5-1 LPA

1-5 Yrs

Hyderabad / Secunderabad

2d ago·via naukri.com

15-24 Yrs

₹ 15 - 22.5L/yr

Hyderabad / Secunderabad

11d ago·via naukri.com

10-15 Yrs

Mumbai, Mumbai Suburban

23d ago·via naukri.com

5-8 Yrs

Chennai

2d ago·via naukri.com

3-8 Yrs

Hyderabad / Secunderabad

1mon ago·via naukri.com

10-15 Yrs

₹ 12 - 16L/yr

New Delhi, Gurgaon / Gurugram, Delhi/Ncr

24d ago·via naukri.com

7-12 Yrs

Kochi, Hyderabad / Secunderabad, Bangalore / Bengaluru

4d ago·via naukri.com

13-20 Yrs

Hyderabad / Secunderabad

7d ago·via naukri.com

9-14 Yrs

Hyderabad / Secunderabad

1mon ago·via naukri.com

1-6 Yrs

₹ 3 - 7L/yr

New Delhi

11d ago·via naukri.com
How was your last interview experience?
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent