Customer Care Executive

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, chat, or social media, providing timely and accurate information.
• Address and resolve customer complaints, issues, or concerns effectively, aiming for first-call resolution when possible.
• Process customer orders, returns, exchanges, and other requests while ensuring all information is accurately recorded in the system.
• Maintain up-to-date knowledge of products, services, policies, and promotions to assist customers effectively.
• Provide product recommendations, troubleshoot issues, and offer solutions tailored to customer needs.
• Collaborate with other departments (e.g., technical support, billing, sales) to ensure customer requests are fulfilled in a timely manner.
• Document customer interactions, feedback, and resolutions in the CRM (Customer Relationship Management) system.
• Follow up with customers to ensure their issues have been resolved satisfactorily and to gather feedback on the service experience.
• Escalate complex or unresolved issues to the appropriate department or management.
• Ensure adherence to service level agreements (SLAs) and company policies in handling customer interactions.
• Maintain a positive and professional demeanor, promoting the companys brand and values during all customer interactions.
• Contribute to improving customer service processes by providing feedback and suggestions based on customer interactions.

Skills and Qualifications:

• bachelors degree in any field
• Proven experience in customer service or a related field, preferably in a call center or customer-facing role.
• Strong verbal and written communication skills.
• Empathy and active listening skills, with the ability to build rapport with customers.
• Excellent problem-solving skills and the ability to think quickly and act decisively.
• Ability to remain calm and professional during challenging or stressful situations.
• Strong attention to detail and organizational skills.
• Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Team player with a positive attitude and a commitment to continuous improvement.

Preferred Experience:

• Previous experience in customer service within the industry (e.g., retail, telecommunications, finance, or healthcare).
• Knowledge of specific products or services offered by the company.
• Familiarity with multilingual support is a plus.
• Certification in customer service or related field is a plus.

Interested candidate can please visit our office on below mentioned address b/w 10 AM to 4PM.

Company Address: Startek, PLot no. 247, sector 18, udog vihar phase 4, Gurgaon, Haryana-122018

Please carry 2 copy of your resume