Dialer Operation Executive

DIALER OPERATION EXECUTIVE

FRESHERS DO NOT APPLY. STUDENTS DO NOT APPLY. IF YOUR CURRENT JOB TITLE DOES
NOT MATCH SIMPLY DO NOT APPLY.



ANNUAL CTC ON OFFER: 2 LPA TO 4 LPA (MAXIMUM 20% HIKE ON YOUR CURRENT CTC)



ONLY PEOPLE WITH FOLLOWING JOB TITLES MAY APPLY:

DIALER EXECUTIVE

OPERATIONS MANAGER

WFM ASSOCIATE / EXECUTIVE

RTA EXECUTIVE / ASSOCIATE


APPLY ONLY IF YOU HAVE AT LEAST 2 YEARS OF EXPERIENCE IN MANAGING OUTBOUND
DIALER SUCH AS LIVE VOX, GO AUTO DIAL, VICI DIAL, AVAYA, GENESIS OR FIVE 9.

HIRING DIALER OPERATION EXECUTIVES IN KOLKATA 700088. THIS POSITION IS ONLY
FOR PEOPLE BASED OUT OF KOLKATA OR WILLING TO MOVE TO KOLKATA ON IMMEDIATE
BASIS.

PLEASE DO NOT APPLY UNLESS YOU HAVE WORKED IN THE WFM / RTA/ DIALER
MANAGEMENT TEAM FOR ATLEAST 2 YEARS.

ANNUAL CTC ON OFFER: 2 LPA TO 4 LPA (MAXIMUM 20% HIKE ON YOUR CURRENT CTC)

CANDIDATES SHOULD BE WILLING TO WORK IN NIGHT SHIFT

CANDIDATES MUST POSSESS EXCELLENT ENGLISH COMMUNICATION SKILLS

Responsibilities:

Real Time Agent Performance Monitoring
Meeting client / management defined KPIs and SLAs
Data / List Uploading in Dialer
Data reporting and management in Dialer
Responsible for connectivity, controlling failed rate / abandonment
Data churning strategy and implementation
Connectivity and Business improvement analysis
DNC Scrubbing
Downtime tracking and reporting
Channels / PRI level monitoring
CLID performance monitoring
Timely revert to escalations
Real Time Analysis of Agents Performance
Creating various Performance Reports using MS Excel and Google Sheets
Well versed with MS Excel functionalities such as Pivot table, V-look up,
etc


Requirements:

Good communication skills
Excellent knowledge of MS excel
Should be able to identify the deviation in data behavior and correct it
with proper corrective and preventive measures
Maintaining KPIs and SLAs
Minimum Qualification Higher Secondary
1 to 2 Years of Dialler Experience (Live Vox / Five 9/ Vicidial / Go Auto
Dial / Genesys/Avaya etc)
Experience of working on US debt collections process would be an advantage.

Interested candidates can Email CV at hr1@bellovista.net