Customer Service Executive (In Store Customer Service)

Please note:

This position requires you to assist customers during their visits at the store, to ensure a positive shopping experience.

Roles & Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Act as the first point of contact for customer inquiries, assisting with product information, pricing, and locating items within the store.
• Provide recommendations and assist customers in finding suitable products to meet their needs.
• Resolve customer issues efficiently, ensuring a positive resolution and a satisfied customer.
• Handle a variety of tasks, including answering phones, processing orders, and resolving customer complaints.
• Be adaptable to changing customer needs and preferences.
• Build and grow the client base by focusing on strategic selling techniques and communicating proactively with existing and potential customers.
• Develop personalized shopping experience for all customers by providing individualized attention along with prevailing knowledge of products and trends.
• Develop and maintain professional relations with customers to ensure repeat business.
• Stimulate feedback to improve further customized service.
• Fulfil daily targets of attending to customers, ABV and Sales targets, Gift Card sales targets, etc.