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Spencer's Retail

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8 Spencer's Retail Jobs

Customer Service Executive (In Store Customer Service)

0-5 years

Mumbai

1 vacancy

Customer Service Executive (In Store Customer Service)

Spencer's Retail

posted 20hr ago

Job Role Insights

Flexible timing

Job Description

Please note:

This position requires you to assist customers during their visits at the store, to ensure a positive shopping experience.


Roles & Responsibilities:

  • Greet and assist customers in a friendly and professional manner.
  • Act as the first point of contact for customer inquiries, assisting with product information, pricing, and locating items within the store.
  • Provide recommendations and assist customers in finding suitable products to meet their needs.
  • Resolve customer issues efficiently, ensuring a positive resolution and a satisfied customer.
  • Handle a variety of tasks, including answering phones, processing orders, and resolving customer complaints.
  • Be adaptable to changing customer needs and preferences.
  • Build and grow the client base by focusing on strategic selling techniques and communicating proactively with existing and potential customers.
  • Develop personalized shopping experience for all customers by providing individualized attention along with prevailing knowledge of products and trends.
  • Develop and maintain professional relations with customers to ensure repeat business.
  • Stimulate feedback to improve further customized service.
  • Fulfil daily targets of attending to customers, ABV and Sales targets, Gift Card sales targets, etc.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Service Executive roles with real interview advice

Top Spencer's Retail Customer Service Executive Interview Questions

Q1. What will do you if tha customer payment is made through card and does not came to you
Q2. What will do you if someone is stealing coins in the store
Q3. What will you do if the customer wants to return some item
View all 30 questions

What people at Spencer's Retail are saying

4.3
 Rating based on 6 Customer Service Executive reviews

Likes

Spencer I s good company learn many things about behavior of customer

  • Salary - Good
Dislikes

Team leader talk with team members use valgal language

  • Skill development - Bad
  • +4 more
Read 6 Customer Service Executive reviews

Customer Service Executive salary at Spencer's Retail

reported by 11 employees with 1-8 years exp.
₹1.8 L/yr - ₹2.5 L/yr
29% less than the average Customer Service Executive Salary in India
View more details

What Spencer's Retail employees are saying about work life

based on 926 employees
60%
32%
42%
98%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Spencer's Retail Benefits

Job Training
Health Insurance
Soft Skill Training
Team Outings
Education Assistance
Cafeteria +6 more
View more benefits

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