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1 DigiTech Scaler Job

Customer Service Executive

2-5 years

₹ 1.5 - 4.75L/yr

Noida

2 vacancies

Customer Service Executive

DigiTech Scaler

posted 1d ago

Job Description

Job Description  
Job Title: Customer Service Executive (Customer Retention & Handling)

Company: Digitech Squad Pvt. Ltd.

Location: Noida

Experience:1 Year +  (Customer Retention & Handling)

Shift: US Shift

Working Days: 6 Days a Week

Employment Type: Full-Time

Joining: Immediate Joiners Preferred
Venue Details:
Company Name:  Digitech Squad Pvt Ltd

.Address:   C-3, Sector-3 Noida ,Uttar Pradesh 201301 ,Near Sector 16 Metro Station.

Contact Person:   Kanika Chaudhary

Contact Number:  01204170339



Roles And Responsibilities

  • Handle customer queries via phone, .
  • Provide timely and effective solutions to customer concerns
  • Experience in voice process .
  • Engage with existing customers to build strong relationships and improve retention.
  • Handle customer queries, concerns, and complaints efficiently.
  • Identify customer pain points and provide solutions to enhance their experience.
  • Proactively follow up with customers to ensure satisfaction and loyalty.
  • Maintain accurate customer records and document all interactions.
  • Work closely with internal teams to resolve customer issues effectively.
  • Achieve retention targets and contribute to customer satisfaction goals.
  • Handle escalations professionally and provide quick resolutions.

Employment Type: Full Time, Permanent

Read full job description

What people at DigiTech Scaler are saying

What DigiTech Scaler employees are saying about work life

based on 2 employees
100%
Day Shift
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DigiTech Scaler Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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Noida

1d ago·via naukri.com
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