Branch Administration Officer

Job Title: Guest Relationship, Branch Admin (Female Only)

Location: Chandigarh

Job Type: Full-time

Salary: Competitive Salary

Experience: 1 to 3 Years

Qualification: Graduate / Postgraduate

Job Summary:

We are seeking a dynamic Guest Relationship, Branch HR & Admin Executive to manage and support front office operations, administrative tasks, HR coordination, and overall office management. This role requires a female candidate with strong interpersonal, organizational, and communication skills. The role involves overseeing office functions, vendor management, event coordination, and ensuring smooth HR operations for the branch.

Key Responsibilities:

• Front Office Operations: Manage front office duties including answering phone calls, operating the EPABX system, and greeting guests.
• Supervision & Maintenance: Supervise routine housekeeping, security, and courier services to maintain a clean and secure work environment.
• Office Equipment Management: Oversee the upkeep of office equipment, ensuring they are in good working condition.
• Cafeteria Management: Oversee cafeteria operations, including vendor selection, ensuring quality control, and timely delivery of lunch and snacks.
• Office Stationery Coordination: Liaise with the head office for vendor selection, procurement of office stationery, and stock management.
• Travel & Hotel Arrangements: Handle local taxi, hotel, and travel arrangements for the Branch Manager (BM) and staff. Coordinate bookings and share feedback with the head office.
• Vendor Management: Support the vendor selection process, manage contract renewals, and ensure timely payments related to administrative services.
• Invoice Processing: Verify and process vendor bills/invoices for HR & Admin vendors in line with valid contracts/agreements.
• Time Office Management: Maintain and update attendance records for all department staff and office employees. Share attendance data with the head office as required.
• Interview Coordination: Organize and coordinate interviews for permanent and outsourced staff, ensuring smooth processes.
• Event Management: Plan and manage events such as Dealer Meets, Promotor Days, Branch Meets, and Family Days to promote engagement.
• Reimbursement Management: Collate and verify reimbursement claims, ensuring compliance with company policies, and obtain necessary approvals.
• Training Coordination (HR & Product): Organize rooms and coordinate training materials, track attendance, and collect feedback for reporting.
• Notice Board Management: Keep the notice board updated with important information like statutory compliance, birthdays, EOM (End of Month) updates, and other relevant notices.

Desired Skills & Qualifications:

• Communication Skills: Excellent verbal and written communication skills in English and the local language.
• Customer Service Excellence: Strong customer service skills with the ability to handle internal and external inquiries effectively.
• Interpersonal Skills: Good interpersonal and active listening skills to engage and connect with staff, vendors, and guests.
• Computer Skills: Decent proficiency in using computers and MS Office applications (Excel, Word, PowerPoint).
• Negotiation & Decision-Making: Strong negotiation skills for vendor management and decision-making to handle day-to-day operations smoothly.
• Problem-Solving: Ability to resolve issues promptly and efficiently with a solution-oriented approach.

Why Join Us?

• Growth Opportunities: A dynamic work environment with opportunities for professional development and career advancement.
• Attractive Benefits: Competitive salary with reimbursement and quarterly incentives.
• Engaging Work Culture: Work in a supportive team, handling diverse responsibilities that will challenge and develop your administrative, HR, and customer service skills.