Guest Relationship Executive

Role & responsibilities

1. Greets patients and patient visitors, determines nature/ purpose of visit and directs them accordingly. Be aware of your surroundings and of the patients in the waiting room.

2. Be aware of which doctors and nurses are currently working in the building and whether they have arrived for their centre.

3. Observe centre running late and advice patients waiting and offer apologies. Receive and make telephone calls as required. Phones must be answered within 3 rings and no more. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Be polite and helpful at ALL times. If a patients behaviour becomes unacceptably abusive refer the call to your manager.

3. Handles patients registration, all clinical booking procedures, schedules appointments and does follow ups. Guides patients to the proper clinic/patients room in coordination with the attending porter.

4. Attends training courses related to new task, if required. Prepares pre-admission and admitting forms & reports and facilitates room transfers.

5. Files registration and makes appointments for the patients. Makes bed assignments in collaboration with the Nursing units, based on patient preference, condition and diagnosis.