Guest Relation Executive

Job Location: Marol,Andheri

Position Overview:

The Guest Relations Executive (GRE) is the first point of contact for clients, visitors, and potential customers at sales office. This role is pivotal in creating a welcoming and professional environment, ensuring a seamless experience for all stakeholders. The GRE will manage customer interactions, handle inquiries, and provide support to the sales team.

Role & responsibilities:

Customer Engagement

• Greet and welcome clients, visitors, and vendors in a professional and friendly manner.
• Address inquiries related to property listings, amenities, and ongoing projects.
• Coordinate property tours and ensure a positive visitor experience.

Administrative Duties

• Maintain the reception area, ensuring it is clean and organized.
• Manage visitor logs, appointment schedules, and meeting room bookings.
• Handle incoming calls and emails, routing them appropriately.

Sales Support

• Assist the sales team with customer documentation, brochures, and promotional materials.
• Update and maintain client databases with accurate contact details and visit notes.
• Collect and process customer feedback to enhance service quality.

Event Coordination

• Assist in organizing and coordinating promotional events, open houses, and client meetings.
• Prepare welcome kits and presentation materials for client visits.

Customer Service Excellence

• Address and resolve client concerns promptly, escalating issues when necessary.
• Provide a high level of hospitality and professionalism to ensure customer satisfaction.

Qualifications and Skills:

Education:
Bachelor's degree in Business Administration, Hospitality, or related fields preferred.

Experience:

• 1-3 years of experience in customer service, hospitality, or real estate sectors.
• Previous experience in luxury real estate is an advantage.

Skills:

• Exceptional interpersonal and communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Knowledge of CRM software is a plus.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.