Front Office Executive / Guest Relationship Executive

Job description

Position Title: Front office Executive
Reports To: Front office Manager / Site Manager / Unit Manager
Location: Ahmedabad and Gift city, Gandhinagar

Candidate must have minimum 2 years of experience in Front office or receptionist profile.

Contact No.- 8160517746 or share your resume on chaitanya.sonavane@sodexo.com

Role Description:
Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo

Key Responsibilities

• Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.
• Collect all closed work orders to close the calls.
• Produce reports based on the data collected, through produced work orders, for Sodexho and the Client
• Receive and answer all incoming calls/mails/papers reporting complaints or work requests
• Log in the call through the software, which in term generates work orders
• Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes
• Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations
• Maintain the confidentiality and security of all data and information relating to the facility
• Maintain professional appearance at all times
  

Qualification :

• HSC/equivalent or Diploma holder or Graduate
• Minimum 2 years experience in any facility management company or in a hospitality industry
• Excellent knowledge of Word and Excel
• Excellent customer service skills
• Excellent communication skills
• Ability to deal with various types of people
• Effective time management skills
• Ability to work under pressure