Add office photos

SolarCity

Compare

No reviews yet

14 SolarCity Jobs

Customer Support Supervisor

Tesla Motors

1-5 years

Mumbai

1 vacancy

SolarCity

posted 1hr ago

Key skills for the job

+ 8 more

Tesla is looking for a Team Supervisor for our Customer Service Support Team to work on one of the most progressive, premium brands in the world.
We are looking for a forward-thinking team player who thrives in a fast-paced, ever-evolving environment. Our Tesla Leader acts in the best interest of Tesla at all times. You must have a passion for our mission, our people, and our customers.
Flexibility of schedule, an open mind, patience, and a lot of multi-tasking will be required daily. You must be a self-starter and be able to maintain a high level of productivity with a minimum of supervision. Your core values should revolve around providing amazing service and exceeding customer expectations, while having a calm and focused demeanor.

What Youll Do

Continuously challenge status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success
Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful
Be self-aware, flexible and open-minded
Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset
Be an advocate for your customers and your team. Your success depends on theirs
Involvement in recruiting, onboarding and training of new Service Support team members
Hold regular 1:1 meetings with team direct reports to establish and report individual and team performance and metrics
Hold annual (or applicable) individual performance reviews in line with company review processes.
Provide escalation assistance to team colleagues and other departments as appropriate including out of hours/weekends
Develop and evolve a strong working relationships with peers and stakeholders across the business
Working with department peers and team members identify process and procedure opportunities to enhance and improve the customer experience
Stay up to date with latest product specifications etc. and assist educating the team on updates, new developments etc.

What Youll Bring

Outstanding interpersonal skills and stand-out leadership qualities with the ability to motivate and lead by example
Attitude and approach is everything. You must:
Be a leader and a team-player
A high degree of energy, drive, enthusiasm and professionalism
Ability to prioritize effectively, handle shifting priorities and work effectively in a fast moving environment
Establish and maintain working relationship with global support peers and managers to facilitate shared information and best practice exchange
Experience of candidate selection/interviewing techniques
Support new starters during training, onboarding and introduction to queues
Excellent written and oral English and other local languages communications skills
Previous supervisory experience within a Customer Support team is desired although not essential
Previous working experience of CRM, knowledge-based and troubleshooting programs a plus