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Customer support
Testlify
posted 3mon ago
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Job Description
Role Description:
We are recruiting for a full-time Customer Support position. This opportunity is open to both technical and non-technical individuals interested in acquiring managerial skills within the realm of customer service. We anticipate candidates to possess some form of experience in leading and coordinating support teams.
Skills :
- Proficient in clear and empathetic communication to address customer queries and concerns.
- Skillful in identifying and resolving customer issues promptly and efficiently.
- Demonstrates patience and empathy in understanding and addressing customer needs.
- Possesses in-depth knowledge of products/services to provide accurate and helpful information.
- Adapts to various customer personalities and situations while maintaining a positive and helpful attitude.
Responsibilities would include:
- Address and resolve customer questions, concerns, and issues through various communication channels.
- Offer detailed information about products/services, guiding customers to make informed decisions.
- Identify and resolve customer problems efficiently, ensuring a positive experience.
- Document customer interactions and feedback to facilitate continuous improvement.
- Strive to exceed customer expectations, aiming for high levels of satisfaction and loyalty.
Employment Type: Full Time, Permanent
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