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26 Testlify Jobs

Customer support

0-3 years

Mumbai

1 vacancy

Customer support

Testlify

posted 3mon ago

Job Description

Role Description:
We are recruiting for a full-time Customer Support position. This opportunity is open to both technical and non-technical individuals interested in acquiring managerial skills within the realm of customer service. We anticipate candidates to possess some form of experience in leading and coordinating support teams.
Skills :
  • Proficient in clear and empathetic communication to address customer queries and concerns.
  • Skillful in identifying and resolving customer issues promptly and efficiently.
  • Demonstrates patience and empathy in understanding and addressing customer needs.
  • Possesses in-depth knowledge of products/services to provide accurate and helpful information.
  • Adapts to various customer personalities and situations while maintaining a positive and helpful attitude.
Responsibilities would include:
  • Address and resolve customer questions, concerns, and issues through various communication channels.
  • Offer detailed information about products/services, guiding customers to make informed decisions.
  • Identify and resolve customer problems efficiently, ensuring a positive experience.
  • Document customer interactions and feedback to facilitate continuous improvement.
  • Strive to exceed customer expectations, aiming for high levels of satisfaction and loyalty.

Employment Type: Full Time, Permanent

Read full job description

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