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23 Testlify Jobs

Customer support

Testlify

0-3 years

Mumbai

1 vacancy

Customer support

Testlify

posted 17d ago

Job Role Insights

Key skills for the job

Writing Content Digital Marketing BPO Customer Service Salesforce Excel

+ 8 more

Job Description

Role Description:

We are recruiting for a full-time Customer Support position. This opportunity is open to both technical and non-technical individuals interested in acquiring managerial skills within the realm of customer service. We anticipate candidates to possess some form of experience in leading and coordinating support teams.

Skills :

Proficient in clear and empathetic communication to address customer queries and concerns.
Skillful in identifying and resolving customer issues promptly and efficiently.
Demonstrates patience and empathy in understanding and addressing customer needs.
Possesses in-depth knowledge of products/services to provide accurate and helpful information.
Adapts to various customer personalities and situations while maintaining a positive and helpful attitude.

Responsibilities would include:

Address and resolve customer questions, concerns, and issues through various communication channels.
Offer detailed information about products/services, guiding customers to make informed decisions.
Identify and resolve customer problems efficiently, ensuring a positive experience.
Document customer interactions and feedback to facilitate continuous improvement.
Strive to exceed customer expectations, aiming for high levels of satisfaction and loyalty.

Employment Type: Full Time, Permanent

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