Softobiz - End User Computing Specialist (9-12 yrs)

Job Title : EUC Engineer.

Experience : 9 - 12 years.

Location : Hyderabad.

Requirement :

This position is primarily responsible for design, engineering and maintenance of End User Compute services and technology within Blackwoods.

The focus of the role is to :

- Provide level 3 engineering and support.

- Managing the lifecycle of Blackwoods EUC technology platforms.

- Developing and maintaining a secure EUC operating environment.

- Assist the Service Desk and Desktop Field Support teams with 3rd level technical escalations.

- Assist IT Service Management, IT CloudOps, Network and IT Systems capabilities to resolve issues.

- Participate as a technical SME in the delivery of business project activities.

Responsibilities :

- A core component of the EUC Engineering Capability for the management of Blackwoods services.

- Technical ownership of EUC services, including Office365, printing, mobility, modern management, meeting room technology, etc.

- Working with IT Leadership and Enterprise Architecture to develop and implement the EUC services strategy and roadmap.

- Work with IT Service Management on the development and maintenance of an IT Service Catalogue and supporting processes (e.g Asset management, Knowledge Base, etc.)

- Actively developing the automation of tasks carried out by the team with zero touch tools and processes.

- Develop and maintain the organisations SOE capability for asset management, security, patch management, applications packaging and deployment, mobility device management, updating drivers and software updates.

- Working closely with IT Operations to manage, maintain and enhance core infrastructure supporting EUC services.

- Meet KPI targets set for the team for incidents, tasks and service requests.

- Produce artefacts for knowledge sharing and train/mentor fellow employees.

- Work collaboratively within the Digital & Technology teams in Blackwoods and Wesfarmers Industrial & Safety.

- Understands, adheres to, and works towards meeting their HSE Responsibilities as advised in the GetSAFE 3.1 HSE Accountabilities, Responsibilities and Authorities Standard.

Experience :

- 9+ years as an EUC engineer in an Enterprise environment.

- Excellent written and oral communication skills.

- Collaborative approach to working in a distributed technical team.

- Superior interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

- Solid understanding of ITIL principles and processes.

- Experienced in technical solution design and engineer of End User Compute services.

- Demonstrable understanding of IT security principles and experience in secure configuration of EUC services.

- Highly experienced in administration, development, and execution of Microsoft Office365 strategies for adoption and deployment.

- Demonstrable SME technical expertise in Microsoft Office 365 platform and services.

- Highly experienced in the development and management of desktop SOE.

- Managing desktop Operating System and Application Patch Management.

- Experience in modern and cloud-native deployment strategies. (Intune, Whiteglove, Autopilot).

- SME level knowledge of EUC hardware and Desktop Application platforms, including, but not limited to :

1. Microsoft Windows platform and lifecycle management.

2. Microsoft Azure AD, Active Directory, Group Policy, etc.

3. HP Desktop and Notebook hardware.

4. General desktop peripherals.

5. Printer technologies (Canon, Print servers, Zebra etc.

6. Mobile Device Management using Microsoft Intune is essential.

7. SOTI is also desirable.

- Experienced in configuration management, application packaging and deployment.

- Experience managing mobile scanners/barcode readers and label printers highly desirable.

- PowerShell and Scripting skills.

- Microsoft Teams conferencing solutions, Video Conferencing technologies and IP Telephony Support.

- Strong understanding of network technologies, services and security principles.

- Strong documentation skills.

About Softobiz :

Innovation begins with like-minded people aiming to transform the world together.

At Softobiz, we invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology.

With a team of 150+ technology enthusiasts, we have been trusted by leading enterprises around the globe for over 12+ years.

At Softobiz, we foster a culture of equality, learning, collaboration, and creative freedom, empowering our employees to grow and excel in their careers.

Our technical craftsmen are pioneers in the latest technologies like AI, machine learning, and product development.

Why Should You Join Softobiz ?

Work with technical craftsmen who are pioneers in the latest technologies.

Access training sessions and skill-enhancement courses for personal and professional growth.

Be rewarded for exceptional performance and celebrate success through engaging parties.

Experience a culture that embraces diversity and creates an inclusive environment for all employees.

Softobiz is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

For more information about our solutions and organization, visit www.softobiz.com,.

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