Technical Customer Support - Fresher& Experienced ( Good comm Skills)

Job Description
Greetings from FOUNDEVER (SITEL India Pvt Ltd)

• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Patience and empathy for customers
• Proficiency in customer support software and tools
• Previous experience in customer service is preferred but not required
• Respond to customer inquiries via phone and email.
• Identify and resolve customer issues promptly and effectively.
• Provide clear and informative solutions to customer problems.
• Build strong customer relationships through excellent communication and empathy.
• Document customer interactions and resolutions in our CRM system.
• Contribute to the improvement of customer support processes and procedures.
• Meet performance metrics, such as customer satisfaction and first-contact resolution rates.

Location: Ramanujan IT city, Taramani ,Chennai.

Interested candidates, please share your updated resume to WhatsApp number -7845813019 vinitha

Job Details:

• Shift: Rotational night shifts (5 PM to 9 AM), including a 1-hour break. No day shifts.
• Work Week: 5 working days, 2 rotational days off (not fixed weekends).
• Transport: Free pick-up and drop facility within a 25 km radius.
• Salary: 2.70 - 3.50 LPA (based on experience)

Assessment link :

https://candidates.makipeople.com/fa81fdf1-de9b-46ba-b8ba-d51e62b74df4/invitation

Test -1- Typing Test

Test - 2- English spoken proficiency

Test -2- Customer service voice accounts

Test - 3 - computer proficiency

Test - 4 - perceptual speed

If unable to copy the link ,

Complete the assessment by end of the day, Post completion Share your Name Email, contact and

If unable to copy the link- Drop a message in WhatsApp- 7845813019
After completing the test please share the details( Name, email id, contact number ) through
7845813019(vinitha )

Role: Customer support
Salary: 2.75-3.5 Lacs P.A.
Industry :BPO / Call Centre
Department: Customer Success, Service & Operations
Role Category :Customer Success
Employment Type Full Time, Permanent