Operations Manager

Role & responsibilities

• Candidates from Gurugram, Delhi/NCR and New Delhi location are eligible ****
• Candidates only from BPO background are eligible. (Voice Experience)***
• Total Experience - 10 years
• Relevant Experience - 1+ years as a Manager or 3+ years AM on Paper
• US Shifts
• Weekend Off's
• Work from Office role.
• Cab facility both sides.

Job Description

• college degree in Business Management/Administration or equivalent combination of education and directly related experience
• 4 or more years of directly related experience, including 2 or more years of supervisory experience.
• Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.
• International Voice Experience Is Mandate & inbound exp required
• Manager level into Automotive Domain would be added advantage
• Appropriate communication and escalation of client issues to multiple levels of site and Operations management
• Client strategies to meet client/corporate goals and objectives
• Should be aware of the various Operations and Client Metrics.
• Should exhibit People Management Skills.
• Managing CSAT, Attrition, Shrinkage, NPS, eNPS, Revenue management, P&L account

Education:

• Any Graduate