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16 Vitaltech Solutions Jobs

BPO General Manager- Pune & Mumbai

10-15 years

₹ 18 - 20L/yr

Navi Mumbai, Pune, Mumbai

2 vacancies

BPO General Manager- Pune & Mumbai

Vitaltech Solutions

posted 12d ago

Job Description

BPO General Manager- Pune


Location : Pune& Mumbai

Key Responsibilities:
Lead and manage the overall international BPO operations.
Drive operational excellence by monitoring performance, setting and achieving key performance
indicators (KPIs), and optimizing processes.
Ensure compliance with industry regulations, quality standards, and company policies across all
regions.
Develop strong, collaborative relationships with key client stakeholders to understand their
needs, identify opportunities, and resolve issues proactively.

Implement best practices and process improvements to drive cost-efficiency and service
delivery.

Develop and manage budgets for the international BPO operations, ensuring cost-effectiveness
and optimal resource allocation.

Requirements:


- Minimum of 12 years of experience in BPO operations, with at least 5 years in leadership roles
managing Telecom Voice Processes in international settings.

- Strong understanding of the Telecom industry, including voice processes, technical support, and
customer service operations.

- Ability to analyze data and performance metrics to identify trends, opportunities, and areas for
improvement.

Education:

Must have Bachelors degree or above


Employment Type: Full Time, Permanent

Read full job description

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