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16 Vitaltech Solutions Jobs

BPO Senior Manager Operations - Chandigarh

8-12 years

₹ 12 - 14L/yr

Mohali, Chandigarh, Panchkula

3 vacancies

BPO Senior Manager Operations - Chandigarh

Vitaltech Solutions

posted 16hr ago

Job Description

We are hiring Senior Call Center Operations Manager to Manage US Telecom Voice Operations ( Inbound Process)


Title :BPO Senior Manager Operations


Location : Chandigarh


Job Responsibilities

  • Prepares call center performance reports by collecting and analyzing call agents data.
  • Evaluates individual performance reviews and overall team effectiveness with upper management.
  • Monitors team performance and provide tools if necessary.
  • Determines call center operational strategies by evaluating team results and objectives.
  • Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
  • Meets financial targets by estimating performance requirements and preparing annual budgets.
  • Presents monthly and annual call center action plans and objectives.
  • Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints.

Required Qualification and Skills:

  • Must have Managed International Technical/SemiTech/ Telecom inbound Voice Process Customer service Call Center
  • Must have managed a span of 50+
  • Must be fine working in Rotational Shifts and Week offs
  • Excellent leadership and detail oriented
  • Excellent Presentation and communication skills
  • Advanced customer focus and customer service skills
  • Exceptional training and coaching skills to motivate employees


Education and Experience Requirements

Must be a Graduate
Must Have 10+ years of overall International BPO experience and 4+ years relevant experience

Salary: Upto 14 LPA



Employment Type: Full Time, Permanent

Read full job description

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