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98 Home Credit Finance Jobs

AM/Cluster Manager-Tele Collection Recovery (Bangalore)

5-10 years

₹ 6.3 - 10.1L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

AM/Cluster Manager-Tele Collection Recovery (Bangalore)

Home Credit Finance

posted 12d ago

Job Description

Role & responsibilities

1. Manage & motivate team of 200 operators & 10 TLs..

2.Manage the Collection process for assigned campaign(s)/Portfolio(s)

3.Ensure operator are delivering individual campaign target, SLA & KPI

4.Maximize Productivity by increasing performance
Coaching and Feedback, Bottom Quotile Management, Individual Target settings, Weekly and monthly review, Analyzing relevant reports, making reports and reporting to management on areas of improvement.

5.Conducting team meetings, pre/post/mid shifts.

6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred.

7.To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre.

8.Attrition , Shrinkage, roster management.

9.Managing PIP (Performance improvement Plan) of the team members.


Preferred candidate profile

  • Graduate, with minimum 4-10 years of collections experience.
  • Candidate should have Large field team handling experience(TLs/AMs/Managers)
  • Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation savy
  • Should be able to coordinate with other department efficiently to resolve queries.
  • Drive Team for Higher productivity
  • Must be good in Planning and execution and able to manage large volumes
  • Excellent Communication and presentation skills
  • Supervisory skills: ability to coach, mentor and inspire
  • Result orientation: ability to set and review targets

Employment Type: Full Time, Permanent

Read full job description

Home Credit Finance Interview Questions & Tips

Prepare for Home Credit Finance Assistant Manager roles with real interview advice

Top Home Credit Finance Assistant Manager Interview Questions

Q1. If customer don't payment then what are you doing
Q2. How much does the credit credit get from the credit? The total credit of the credit can be received from 25,000 to 240000 rupees. You can us ... read more
View all 37 questions

What people at Home Credit Finance are saying

3.9
 Rating based on 60 Assistant Manager reviews

Likes

Everything is good

  • Skill development - Good
  • +2 more
Dislikes

Nothing as of now

  • Job security - Poor
  • +1 more
Read 60 Assistant Manager reviews

Assistant Manager salary at Home Credit Finance

reported by 272 employees with 2-14 years exp.
₹4.8 L/yr - ₹16 L/yr
14% more than the average Assistant Manager Salary in India
View more details

What Home Credit Finance employees are saying about work life

based on 4.3k employees
56%
43%
44%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Home Credit Finance Benefits

Job Training
Soft Skill Training
Cafeteria
Health Insurance
Work From Home
Education Assistance +6 more
View more benefits

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Home Credit Finance Bangalore / Bengaluru Office Location

View all
Bengaluru Office
Puravankara, 7, Service Road, Pragathi Nagar, Electronic City Bengaluru
Karnataka 560100

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