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60 Sahrudaya Healthcare (Medicover Hospitals) Jobs

Call Center Head

15-24 years

₹ 15 - 22.5L/yr

Hyderabad / Secunderabad

1 vacancy

Call Center Head

Sahrudaya Healthcare (Medicover Hospitals)

posted 11d ago

Job Description

Key Responsibilities:

Strategic Leadership: Develop and implement strategies to enhance call center operations, ensuring high-quality patient interactions and efficient query resolution.


Operational Management: Oversee the daily operations of the call center, including inbound and outbound calls, appointment scheduling, and patient inquiries.


Performance Monitoring: Track key metrics such as call response time, resolution rates, and customer satisfaction scores to ensure continuous improvement.


Team Management: Lead, mentor, and train the call center team to enhance productivity, customer service skills, and overall efficiency.


Process Optimization: Implement best practices, automation, and AI-driven solutions to streamline call handling and improve response times.


Customer Experience: Ensure exceptional patient experience by maintaining service quality standards and addressing escalations effectively.


Collaboration: Work closely with hospital units, IT, and marketing teams to align call center operations with business objectives.


Compliance & Reporting: Maintain compliance with healthcare industry regulations and provide detailed reports on call center performance to senior management.


Key Requirements:

Experience: Minimum 15 years in call center operations, with at least 5+ years in a leadership role (preferably in healthcare, telecom, or service sectors).


Skills: Strong leadership, data-driven decision-making, process improvement, and excellent communication skills.


Tech Proficiency: Experience with CRM systems, call management software, and automation tools.


Customer-Centric Mindset: Ability to handle patient queries with empathy and efficiency.

Work Mode: Work from office (Corporate Office), 6-day workweek.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Call Center Head roles with real interview advice

Top Sahrudaya Healthcare (Medicover Hospitals) Call Center Head Interview Questions

Q1. How to prevent the patient infections during surgery
Q2. How Do You Stay Updated with Hygiene Standards and Food Safety Regulations? ...
Q3. What nursing care will you provide bedridden patient
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What people at Sahrudaya Healthcare (Medicover Hospitals) are saying

What Sahrudaya Healthcare (Medicover Hospitals) employees are saying about work life

based on 2.4k employees
60%
63%
55%
96%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Sahrudaya Healthcare (Medicover Hospitals) Benefits

Submitted by Company
Cafeteria
Team Outings
Soft Skill Training
Health Insurance
Job Training
Submitted by Employees
Job Training
Soft Skill Training
Health Insurance
Cafeteria
Education Assistance
Team Outings +6 more
View more benefits

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Sahrudaya Healthcare (Medicover Hospitals) Hyderabad / Secunderabad Office Location

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Hyderabad / Secunderabad, Telangana Office
Headquarter
Dwaraka one, 4 th floor, Vittal Rao Nagar, HITEC City, Telangana Hyderabad / Secunderabad, Telangana
500081

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