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109 PolicyBazaar Jobs

Call Center Head - Hyderabad

10-15 years

Hyderabad / Secunderabad

1 vacancy

Call Center Head - Hyderabad

PolicyBazaar

posted 18d ago

Job Description

Role & responsibilities

  • Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
  • Tele-Sales
  • Establish & Manage Relationships / Engagement with the Clients.
  • Oversight of team organizes resources, sets  goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
  • Managing day to day Sales targets (B2C Sales)
  • Responsible for following agreed governance model, escalation & communication plan
  • To ensure team members achieve agreed standards in relation to their job assignments.
  • To ensure training of new staff on the corporate policy rules to be adhered to
  • To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules
  • To monitor and document work schedule of staff and absences.
  •  Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
  • Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates

Preferred candidate profile

  • Candidate must have experience into managing the end to end call center operations with a team span of 120 to 150 people alogn with the TL's and AM's reporting to him/her.
  • Candidate must have experience into sales process(B2C Sales)- telesales channel
  • Candidate must have onpapers experience of Manager
  • Candidate must be fluent in English & Telugu

Perks and benefits


Fix CTC + Best Per Month incentives in the market + Medical insurance and flexi benefits



Interested candidates can share their updates resume at Kirtichauhan@policybazaar.com or can share their resume at 9643560151




Employment Type: Full Time, Permanent

Read full job description

Prepare for Call Center Head roles with real interview advice

Top PolicyBazaar Call Center Head Interview Questions

Q1. BFS Traversal in a Graph Given an undirected and disconnected graph G(V, E) where V vertices are numbered from 0 to V-1, and E represents e ... read more
Q2. Brief introduction, What is Policybazaar?, Why to join Sales..
Q3. What is sale and sell me this pen and who is policybazaar
View all 184 questions

What people at PolicyBazaar are saying

What PolicyBazaar employees are saying about work life

based on 3.7k employees
66%
40%
70%
99%
Strict timing
Rotational Shift
No travel
Day Shift
View more insights

PolicyBazaar Benefits

Submitted by Company
Unlimited incentives
Car Lease
Insurance cover
EAP
Creche Facility
Maternity benefits +3 more
Submitted by Employees
Job Training
Cafeteria
Health Insurance
Work From Home
Soft Skill Training
Team Outings +6 more
View more benefits

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