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81 PolicyBazaar Jobs

Call Center Head - Hyderabad

10-15 years

Hyderabad / Secunderabad

1 vacancy

Call Center Head - Hyderabad

PolicyBazaar

posted 14d ago

Job Description

Role & responsibilities

  • Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
  • Tele-Sales
  • Establish & Manage Relationships / Engagement with the Clients.
  • Oversight of team organizes resources, sets  goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
  • Managing day to day Sales targets (B2C Sales)
  • Responsible for following agreed governance model, escalation & communication plan
  • To ensure team members achieve agreed standards in relation to their job assignments.
  • To ensure training of new staff on the corporate policy rules to be adhered to
  • To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules
  • To monitor and document work schedule of staff and absences.
  •  Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
  • Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates

Preferred candidate profile

  • Candidate must have experience into managing the end to end call center operations with a team span of 120 to 150 people alogn with the TL's and AM's reporting to him/her.
  • Candidate must have experience into sales process(B2C Sales)- telesales channel
  • Candidate must have onpapers experience of Manager
  • Candidate must be fluent in English & Telugu

Perks and benefits


Fix CTC + Best Per Month incentives in the market + Medical insurance and flexi benefits



Interested candidates can share their updates resume at Kirtichauhan@policybazaar.com or can share their resume at 9643560151




Employment Type: Full Time, Permanent

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What people at PolicyBazaar are saying

What PolicyBazaar employees are saying about work life

based on 3.7k employees
66%
40%
70%
99%
Strict timing
Rotational Shift
No travel
Day Shift
View more insights

PolicyBazaar Benefits

Submitted by Company
Unlimited incentives
Car Lease
Insurance cover
EAP
Creche Facility
Maternity benefits +3 more
Submitted by Employees
Job Training
Cafeteria
Health Insurance
Work From Home
Soft Skill Training
Team Outings +6 more
View more benefits

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