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Inbound Sales Representative Associate

1-3 years

Bangalore / Bengaluru

Inbound Sales Representative Associate

Accenture

posted 4d ago

Job Description






Skill required:
Next Generation Customer Operations - Customer Service Technology



Designation:
Inbound Sales Representative Associate



Qualifications:
Any Graduation



Years of Experience:
1 to 3 years



What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.



What are we looking for?
  • Written and verbal communication
  • Ability to work well in a team
  • Agility for quick learning
  • Problem-solving skills
  • Adaptable and flexible


    Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your own team and direct supervisor
  • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
  • The decisions that you make would impact your own work
  • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
  • Please note that this role may require you to work in rotational shifts


    Qualifications


    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

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    Sales Representative Associate salary at Accenture

    reported by 5 employees with 2-3 years exp.
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    ₹4.8 L/yr - ₹8 L/yr
    53% more than the average Sales Representative Associate Salary in India
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