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199 Bharti Airtel Jobs

Business Manager

9-14 years

Hyderabad / Secunderabad

1 vacancy

Business Manager

Bharti Airtel

posted 1mon ago

Job Description

Job Description

(Deliverables, Decision level, Demonstrate & Dimensions)

Job Title: Outbound Operations


Job Level: Sr. Manager

Function: CSD


Location : Hyderabad

Purpose of the Job

1) The Job takes care of managing DTH Outbound CC which includes New Acquisition, ARP & Retention. It also requires lot of analysis and project strategies which is to be implemented in all the hubs.

2) Person should be competent and mature to manage a large and growing customer base and come up with initiatives to improve retention performance.

Deliverables (Maximum 5-6 key responsibilities)

1) Manage a team of 2 BMs and outbound tele-calling set-up of 1500+ seater across geographies.

2) Should understand Dialer technicalities and make tele calling strategies and campaign planning

3) Ensure Manpower forecasting and planning

4) Driving retention in this bucket. Analysing Portfolio and driving through customer offers / telecalling/ sms/ OBD/ Coordination with field

5) Identification of key reasons of suspension & coming up with initiatives/ideas to improve them.

6) Field Co-ordination with TSM,ASM across the circles for Promise to recharge Conversion/ Customer complaints/ Escalation

7) Driving of Long duration packs (Upselling) and top-up through telecalling1.

8) Ensure Productivity enhancement across CC.

9) Designing Cost effective tele-calling and field retentions model to ensure higher winbacks

Major Challenges :

Maintain a balance between CSD, marketing & Field.

Customer Retention management is an activity which needs to be owned and driven through outbound call center. Needs a lot of inter departmental and cross functional interactions, buy ins, co-operations and activities.

Need to work closely with marketing and field of DTH customers by various retention activities and the sphere and span of influence is very necessary at the zones (field ) to get the details of competition offerings, to effectively manage outsourced partners and drive them towards achieving operational excellence in output metrics thru constant review of input processes in line with customer needs and organization vision of customer delight.

Decision level

Prime: Final Decision Making authority, accountable to the Management

1) Agency Management (1500+ seats)

2) Retention Cost (AOP)


Shared: Decisions reached jointly with peers on a collective basis

1) Upselling of ARP

2) New acquisition


Contributory: Makes a major contribution to a decision or policy judgment reached by others

1) Retention Offers

2) Partner management

Demonstrate (Key competencies)

- Dialer strategies and campaign planning

- Manpower forecasting and planning

- Partner management

- Analytical and problems Solving

- Strategy planning

- Teamwork

- Results orientation

- Entrepreneurial spirit

- Customer Focus

Educational Level

Must have:

MBA/Graduate


Working Experience

Must have:

At least 8-10 years of work experience and 4-5 years in Telco industry.


Employment Type: Full Time, Permanent

Read full job description

Bharti Airtel Interview Questions & Tips

Prepare for Bharti Airtel Business Manager roles with real interview advice

Top Bharti Airtel Business Manager Interview Questions

Q1. Do you know abou Distributor ROI , If yes then pls explain how we calculate ROI with formula
Q2. If territory is totally collapsed , then what strategy you use to gane share of gross heads in that situation
Q3. N-th Fibonacci Number Problem Statement Given an integer ‘N’, your task is to find and return the N’th Fibonacci number using matrix expone ... read more
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What people at Bharti Airtel are saying

3.8
 Rating based on 31 Business Manager reviews

Likes

Job joining time Salary negotiations is Good, Food claims, travel claims, Accommodation is very good,

  • Salary - Good
Dislikes

Only Politics matter, Performance not considered

  • Skill development - Poor
  • +3 more
Read 31 Business Manager reviews

Business Manager salary at Bharti Airtel

reported by 191 employees with 5-14 years exp.
₹5.2 L/yr - ₹14 L/yr
20% less than the average Business Manager Salary in India
View more details

What Bharti Airtel employees are saying about work life

based on 13.8k employees
54%
60%
53%
97%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Bharti Airtel Benefits

Submitted by Company
Parental Benefits
Health and Wellbeing @ work
Competitive Remuneration
Personal Development
Others
Employee Support +1 more
Submitted by Employees
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Team Outings
Free Transport +6 more
View more benefits

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