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Shriram Properties
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Customer Engagement Manager Referral Sales - Loyalty & Referral
3-6 years
Bangalore / Bengaluru
1 vacancy
Customer Engagement Manager Referral Sales - Loyalty & Referral
Shriram Properties
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Make welcome calls to new and loyal customers, mention the key USPs about referral program and seek direct visit appointments to brief about the referral program.
- Provide a warm and friendly experience, address any initial queries or concerns and follow-up until prospective leads are converted to referrals.
- Manage customer interactions and relationships throughout the project tenure.
- Ensure timely and effective communication with customers, addressing their doubts and concerns promptly regarding referrals and connect them to CRM/Sales team for purchase related queries.
- Coordinate with internal teams (sales, marketing, CRM) to provide seamless customer experience.
- Update customer records and interactions in the system, maintain accurate and updated information on the progress of their referrals.
- Make monthly engagement calls to referrers and update them on regional events, new project details, enquire about prospects and stay connected with them.
Employment Type: Full Time, Permanent
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