Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Cognizant Team. If you also belong to the team, you can get access from here

Cognizant Verified Tick

Compare button icon Compare button icon Compare
3.8

based on 47.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern
filter salaries All Filters

16 Cognizant Senior Processing Executive Jobs

Senior Process Executive-Voice

1-5 years

₹ 1.95 - 8L/yr (AmbitionBox estimate)

tooltip
This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Chennai

1 vacancy

Senior Process Executive-Voice

Cognizant

posted 1hr ago

Job Description



We are seeking a dedicated Senior Process Executive - CHD with 1 to 5 years of experience to join our team. The ideal candidate will have a strong background in Service Desk operations and IT business support with a focus on enhancing customer experience. This hybrid role requires night shift availability and offers an opportunity to make a significant impact on our service delivery and customer satisfaction.


Responsibilities

  • Provide first-level technical support to end-users ensuring timely resolution of issues.
  • Oversee the Service Desk operations ensuring adherence to SLAs and quality standards.
  • Handle customer inquiries and complaints providing effective solutions and enhancing customer satisfaction.
  • Collaborate with IT teams to escalate and resolve complex technical issues.
  • Monitor and track service requests ensuring accurate documentation and timely updates.
  • Conduct regular audits of Service Desk activities to identify areas for improvement.
  • Develop and implement best practices for Service Desk operations to enhance efficiency.
  • Train and mentor junior staff ensuring they are equipped with the necessary skills and knowledge.
  • Analyze service desk performance metrics and prepare detailed reports for management.
  • Participate in continuous improvement initiatives to enhance service delivery.
  • Ensure compliance with company policies and industry regulations.
  • Utilize customer feedback to drive improvements in service delivery and customer experience.
  • Maintain up-to-date knowledge of industry trends and advancements in IT support.

  • Qualifications

  • Possess strong technical skills in Service Desk operations.
  • Demonstrate expertise in IT business support and customer experience.
  • Exhibit excellent problem-solving and analytical skills.
  • Show proficiency in using service management software and tools.
  • Have strong communication and interpersonal skills.
  • Display the ability to work effectively in a hybrid work model.
  • Be willing to work night shifts to support global operations.
  • Hold relevant certifications in IT support or service management.
  • Demonstrate the ability to train and mentor junior staff.
  • Show a commitment to continuous improvement and professional development.
  • Maintain a customer-centric approach in all interactions.
  • Exhibit strong organizational and time management skills.
  • Possess the ability to work independently and as part of a team.
  • The Cognizant community
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 350, 000 associates around the world.
    • We don t just dream of a better way - we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what s right.
    • We foster an innovative environment where you can build the career path that s right for you.

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

    Our commitment to diversity and inclusion

    CareersNA2@cognizant. com with your request and contact information.

    Disclaimer


    Employment Type: Full Time, Permanent

    Read full job description

    Cognizant Interview Questions & Tips

    Prepare for Cognizant Senior Processing Executive roles with real interview advice

    Top Cognizant Senior Processing Executive Interview Questions

    Q1. What’s breach? What happens if either party breaches a contract?
    Q2. Tell us about NDAs/CDAs. What are the clauses?
    Q3. What is a Purchase Order? Did you work on it?
    View all 42 questions

    What Senior Processing Executive at Cognizant are saying

    3.8
     Rating based on 3.1k Senior Processing Executive reviews

    Likes

    Salary is good this is the only thing which allows your mind to work.

    Dislikes

    Manager, senior manager and process head don't have process knowledge. Manager just busy in Microsoft teams calls. Poor trainer. Just go to office login do your work logout go back to home. manager TL they won't give one on one meeting. Don't know how to take care of employees. Force to do extra work. No proper help on bench. Once..Read More

    Read 3.1k reviews

    Senior Processing Executive salary at Cognizant

    reported by 28.5k employees
    ₹1.8 L/yr - ₹9 L/yr
    10% more than the average Senior Processing Executive Salary in India
    View more details

    What Cognizant employees are saying about work life

    based on 47.7k employees
    66%
    87%
    70%
    73%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Cognizant Benefits

    Submitted by Company
    Shape your career
    Invest in yourself
    Learn and grow
    Keep current
    Stay healthy
    Give back
    Submitted by Employees
    Health Insurance
    Cafeteria
    Work From Home
    Free Transport
    Soft Skill Training
    Job Training +6 more
    View more benefits

    Compare Cognizant with

    TCS

    3.7
    Compare

    Infosys

    3.7
    Compare

    Wipro

    3.7
    Compare

    Accenture

    3.9
    Compare

    Capgemini

    3.8
    Compare

    Tech Mahindra

    3.6
    Compare

    IBM

    4.1
    Compare

    Deloitte

    3.8
    Compare

    Amazon

    4.1
    Compare

    Google

    4.4
    Compare

    PwC

    3.4
    Compare

    Persistent Systems

    3.5
    Compare

    Ernst & Young

    3.5
    Compare

    DXC Technology

    3.7
    Compare

    HCLTech

    3.5
    Compare

    Virtusa Consulting Services

    3.8
    Compare

    KPMG India

    3.5
    Compare

    Zoho

    4.3
    Compare

    Nagarro

    4.0
    Compare

    Oracle

    3.7
    Compare

    Similar Jobs for you

    Service Desk Analyst at Wipro Limited

    Indore

    0-4 Yrs

    ₹ 1-4 LPA

    Senior Processing Executive at Cognizant Technology Solutions India Ltd

    Hyderabad / Secunderabad

    2-5 Yrs

    ₹ 5-5 LPA

    Senior Processing Executive at Cognizant Technology Solutions India Ltd

    Hyderabad / Secunderabad

    2-3 Yrs

    ₹ 4-5 LPA

    Application Technology at Accenture Solutions Pvt Ltd

    Gurgaon / Gurugram

    2-7 Yrs

    ₹ 4-9 LPA

    Application Technology at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    2-4 Yrs

    ₹ 1-5 LPA

    Service Desk Analyst at Wipro Limited

    Mumbai

    0-4 Yrs

    ₹ 1-4 LPA

    Application Technology at Accenture Solutions Pvt Ltd

    Pune

    0-2 Yrs

    ₹ 2-4 LPA

    Senior Processing Executive at Cognizant Technology Solutions India Ltd

    Chennai

    0-4 Yrs

    ₹ 5-5 LPA

    Service Desk Analyst at Unisys India Pvt. Ltd.

    Hyderabad / Secunderabad

    1-4 Yrs

    ₹ 4-4 LPA

    Consultant Ophthalmologist at Medico Hubs

    Palakkad

    3-5 Yrs

    ₹ 5-7 LPA

    Cognizant Chennai Office Location

    View all
    Chennai Office
    5/535, Old Mahabalipuram Road Okkiam -Thoraipakkam Chennai
    Tamil Nadu 600096

    Senior Process Executive-Voice

    1-5 Yrs

    Chennai

    11hr ago·via naukri.com

    Senior Process Executive-Voice

    2-5 Yrs

    Hyderabad / Secunderabad

    11hr ago·via naukri.com

    Senior Process Executive - Live underwriting

    3-8 Yrs

    Hyderabad / Secunderabad, Mumbai

    4d ago·via naukri.com

    Senior Process Executive - Finance

    1-3 Yrs

    ₹ 1 - 3L/yr

    Hyderabad / Secunderabad, India

    6d ago·via naukri.com

    Senior Process Executive - Chat /Mapping

    1-4 Yrs

    ₹ 1.25 - 3L/yr

    Hyderabad / Secunderabad, India

    7d ago·via naukri.com

    Senior Process Executive-Voice

    2-3 Yrs

    Hyderabad / Secunderabad

    11d ago·via naukri.com

    Customer Support - Senior Process Executive

    1-3 Yrs

    Chennai

    12d ago·via naukri.com

    Senior Process Executive-Voice

    2-4 Yrs

    Hyderabad / Secunderabad

    19d ago·via naukri.com

    Senior Process Executive-Voice

    2-4 Yrs

    Hyderabad / Secunderabad

    20d ago·via naukri.com

    Senior Process Executive-Voice

    0-5 Yrs

    Chennai

    26d ago·via naukri.com
    write
    Share an Interview