Business Analyst - Salesforce Platform (7-17 yrs)

Job Description :

Experience :

- At least 5 years of experience working as a Salesforce Business Analyst.

- Should have worked as a BA in SF Service cloud for min 3 years and should understand the Service cloud features.

- Exp in experience cloud , health cloud will be a big plus

- Salesforce Configuration experience is mandatory

- Should be comfortable with shifts - 1 PM - 10 PM

- Applicant is actively working with SFDC in current position or has done so in a recent position.

- Minimum certification as Salesforce Administrator.

- Additional certifications are a plus.

- Intermediate knowledge of Salesforce.com concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning.

- Experience supporting or working with a Commercial organization, preferably in the pharmaceutical, medical device, or any other regulatory-controlled industry.

Responsibilities :

- Primarily responsible for solutions supporting Customer Experience IT functions such as

- Customer Care, Product Support, Field Sales, and general commercial operations.

- Perform complex business and systems analysis work including requirements gathering/user story creation via information gathering sessions with business users and technical staff.

- Develop supporting documentation such as process flows, mockups, and system/technical interface diagrams.

- Analyze existing business process to recommend improvements based on an understanding of Salesforce configuration best practice.

- Communicate effectively with business users on the status of enhancements and open production support tickets.

- Develop comprehensive test plans, coordinate test activities, lead UAT exercises and/or help execute test components.

- Assist with development and maintenance of field reports/dashboards using either SFDC report builder, Wave or other BI tools available at Insulet.

- Ensure all projects have detailed functional specs to document what will be delivered to end users, written for a business and IT audience.

- Provide guidance for complex business and solution engineering challenges.