36 SDNA Global Jobs

Job Description :

HRSD :

- Experience with the ServiceNow HR Service Delivery (HRSD) application

- Knowledge of HR functions, processes, and best practices

- Knowledge of Case Management, Knowledge Management best practices and design

- Experience designing and/or implementing an HR Shared Services center

- Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.

OR

CSM :

- Must have hands on standard CSM process implementation

- ServiceNow in depth Process knowledge (CSM Process, integrations etc.)

- Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc..)

- Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management

OR

FSM :

- Working experience with FSM application on Work Order management, scheduling and dispatch

- Configuring Field Agent activities ( Mobile & Desktop)

- Configuring Field Service Business Process, Assignment, and Add-ons

- Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording

- Integrations with Applications and Data Sources. Process Integrations

- Good Knowledge on Field Service Industry good practice