Manager - Sales Operations (5-8 yrs)

About the Role :

The Sales Operations Manager is a critical role within our sales organization, responsible for driving sales productivity and efficiency.

This individual will be a key partner to the sales team, providing operational support, managing sales processes, analyzing data, and implementing strategies to optimize sales performance.

This role requires a data-driven individual with strong analytical skills, excellent communication abilities, and a passion for enabling sales success.

Responsibilities:

- Sales Process Optimization: Develop, implement, and manage sales processes, including lead management, opportunity management, forecasting, and deal closing.

- Identify areas for improvement and implement best practices to streamline the sales cycle.

- Sales Technology Management: Oversee the implementation, administration, and optimization of sales technology platforms, including CRM (e.g , Salesforce, HubSpot), sales enablement tools, and other relevant software.

- Ensure data integrity and user adoption.

- Sales Reporting and Analytics: Develop and maintain sales dashboards and reports to track key performance indicators (KPIs) such as lead conversion rates, sales cycle length, deal size, and revenue.

- Analyze sales data to identify trends, opportunities, and areas for improvement.

- Provide actionable insights to sales leadership and the sales team.

- Sales Forecasting and Planning: Collaborate with sales leadership to develop accurate sales forecasts and annual sales plans.

- Monitor performance against targets and provide regular updates to management.

- Sales Enablement: Support the sales team by providing them with the necessary tools, resources, and training to be successful.

- This may include creating sales playbooks, developing training materials, and managing sales content.

- Sales Compensation Administration: Assist with the administration of sales compensation plans, ensuring accurate tracking of sales performance and commission payouts.

- Sales Team Support: Provide day-to-day operational support to the sales team, addressing their questions and resolving any issues that may arise.

- Cross-Functional Collaboration: Work closely with other departments, such as marketing, finance, and product, to ensure alignment and collaboration on sales-related initiatives.

- Process Improvement: Continuously identify and implement process improvements to enhance sales efficiency and effectiveness.

- Market Research & Competitive Analysis: Conduct market research and competitive analysis to identify trends and opportunities that can inform sales strategies.

Qualifications:

- MBA or Master's degree in Business Administration, Sales, Marketing, or a related field.

- 5+ years of experience in sales operations, preferably in a B2B environment.

- Proven track record of successfully managing sales processes and driving sales productivity.

- Strong analytical skills and experience working with sales data.

- Proficiency in CRM software (e.g , Salesforce, HubSpot) and other sales technology platforms.

- Excellent communication, interpersonal, and presentation skills.

- Ability to work independently and as part of a team.

- Strong problem-solving and decision-making skills.

- Highly organized and detail-oriented.

- Experience with sales forecasting and planning.

- Experience with sales compensation administration is a plus