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41 Rhysley Private Limited Jobs

Senior Team Leader - Operation - CSR - Night Shift - Work From Home

6-11 years

₹ 6.5 - 9.5L/yr

Faridabad

2 vacancies

Senior Team Leader - Operation - CSR - Night Shift - Work From Home

Rhysley Private Limited

posted 16hr ago

Job Description




Title: CSR Team Leader

Company Name: Rhysley Private Limited

Location: Remote

Working Days: 6 Days (Rotational)

Working Time: Rotational 9 Hour Shift (between 6 pm 12 pm IST)}

Remuneration up to: 9.5 LPA

Experience in Team Handling: 6 to 10 years

Work From Home & Night Shift experience required

Should be open for split shift


IMMEDIATE JOINER CAN ONLY APPLY


Job Overview:

We are looking for a highly motivated and experienced Team Lead to oversee BPO operations, manage a team of agents, and ensure excellent service delivery. The ideal candidate should have strong leadership skills, the ability to analyze data, and a focus on team performance and process improvement.

Key Responsibilities:

Team Management & Leadership:

  • Lead and motivate a team of customer support representatives to achieve performance targets.
  • Conduct regular team meetings and one-on-one sessions for feedback and development.
  • Monitor and manage team morale, engagement, and productivity.

Performance Monitoring & Reporting:

  • Track and analyze key performance indicators (KPIs) such as Shrinkage, SLA, and Attrition to maintain optimal team performance.
  • Develop and maintain manual dashboards for performance tracking.
  • Ensure adherence to company guidelines and SOPs.

Process & SOP Management:

  • Create and implement Standard Operating Procedures (SOPs) to streamline workflow and improve efficiency.
  • Ensure adherence to compliance, quality standards, and operational best practices.

Workforce & Roster Management:

  • Design and manage team rosters to ensure proper coverage and workload balance.
  • Optimize workforce scheduling to meet business demands.

Training & Development:

  • Conduct regular training sessions to improve team skills and knowledge.
  • Identify areas for improvement and implement coaching programs.

Communication & Collaboration:

  • Act as a point of escalation for customer issues and ensure prompt resolution.
  • Coordinate with management and stakeholders to enhance process efficiency.
  • Maintain excellent communication skills while handling internal and external interactions.

Requirements:

Experience: Previous experience as a Team Lead in a BPO is preferred.

Skills: Strong analytical, leadership, and team-handling skills.

Communication: Excellent verbal and written communication skills.

Tech Savvy: Proficiency in managing dashboards, reporting, and data analysis tools.

Problem-Solving: Ability to handle escalations and implement effective solutions.

Flexibility: Willingness to work in shifts as per business requirements.


Employment Type: Full Time, Permanent

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What people at Rhysley Private Limited are saying

3.0
 Rating based on 1 Team Lead Operations review

Likes

Average average average

Dislikes

average average average

  • Work-life balance - Poor
Read 1 Team Lead Operations review

Team Lead Operations salary at Rhysley Private Limited

reported by 2 employees with 3-8 years exp.
₹3.6 L/yr - ₹4.5 L/yr
32% less than the average Team Lead Operations Salary in India
View more details

What Rhysley Private Limited employees are saying about work life

based on 89 employees
51%
77%
64%
96%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Rhysley Private Limited Benefits

Job Training
Health Insurance
Work From Home
Child care
Soft Skill Training
Free Transport +6 more
View more benefits

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Rhysley Private Limited Faridabad Office Location

View all
Faridabad, Haryana Office
Plot No.161, Sector-68, IMT, Faridabad, Haryana - 1210 04, India Faridabad, Haryana
121004

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