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Rhysley Private Limited
41 Rhysley Private Limited Jobs
·
6-11 years
₹ 6.5 - 9.5L/yr
Faridabad
2 vacancies
Senior Team Leader - Operation - CSR - Night Shift - Work From Home
Rhysley Private Limited
posted 16hr ago
Fixed timing
Key skills for the job
Title: CSR Team Leader
Company Name: Rhysley Private Limited
Location: Remote
Working Days: 6 Days (Rotational)
Working Time: Rotational 9 Hour Shift (between 6 pm 12 pm IST)}
Remuneration up to: 9.5 LPA
Experience in Team Handling: 6 to 10 years
Work From Home & Night Shift experience required
Should be open for split shift
IMMEDIATE JOINER CAN ONLY APPLY
Job Overview:
We are looking for a highly motivated and experienced Team Lead to oversee BPO operations, manage a team of agents, and ensure excellent service delivery. The ideal candidate should have strong leadership skills, the ability to analyze data, and a focus on team performance and process improvement.
Key Responsibilities:
✅ Team Management & Leadership:
✅ Performance Monitoring & Reporting:
✅ Process & SOP Management:
✅ Workforce & Roster Management:
✅ Training & Development:
✅ Communication & Collaboration:
Requirements:
✔ Experience: Previous experience as a Team Lead in a BPO is preferred.
✔ Skills: Strong analytical, leadership, and team-handling skills.
✔ Communication: Excellent verbal and written communication skills.
✔ Tech Savvy: Proficiency in managing dashboards, reporting, and data analysis tools.
✔ Problem-Solving: Ability to handle escalations and implement effective solutions.
✔ Flexibility: Willingness to work in shifts as per business requirements.
Employment Type: Full Time, Permanent
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