Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Rhysley Private Limited Team. If you also belong to the team, you can get access from here

Rhysley Private Limited Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

41 Rhysley Private Limited Jobs

Customer Service Representative

1-5 years

Remote

1 vacancy

Customer Service Representative

Rhysley Private Limited

posted 1d ago

Job Description

Summary:
The Customer Support Representative (CSR) - Chat Process role involves managing customer inquiries through chat, resolving issues, andproviding support for international clients. This remote position requiresstrong written communication skills, multitasking ability, and efficiency inhandling customer queries professionally.
Key Responsibilities:
Customer Interaction:
  • Handle real-time customer queries through chat in a professional and efficient manner.
  • Provide accurate and timely information regarding products, services, and company policies.
  • Address customer complaints and concerns while maintaining a high level of customer satisfaction.
Problem Solving:
  • Analyze customer issues and provide effective solutions within the chat system.
  • Escalate complex issues to relevant departments when necessary.
Documentation:
  • Maintain detailed and accurate records of customer interactions.
  • Update customer information in the company database as required.
Quality Assurance:
  • Ensure adherence to company policies, procedures, and service level agreements (SLAs).
  • Participate in training sessions and team meetings to stay updated on product knowledge and best practices.
Communication:
  • Maintain clear and professional written communication with customers.
  • Collaborate with team members and other departments to improve the overall customer experience.
Performance Metrics:
  • Achieve targets for response time, resolution rate, and customer satisfaction.
  • Continuously improve personal performance through feedback and self-assessment.
Qualifications:
  • Education: High school diploma or equivalent; Bachelor s degree preferred.
  • Experience: Previous experience in customer support (chat/email process), preferably in a BPO or call center.(Typing Speed required 30 to 45 WPM)
Skills Required:
  • Excellent written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer service software, live chat tools, and CRM systems.
  • Ability to multitask and manage multiple chat interactions simultaneously.
  • Flexibility to work in rotational shifts, including weekends and holidays if required.
Technical Requirements:
  • Reliable high-speed internet connection (with static IP).
  • A dedicated, quiet, and distraction-free workspace at home.
  • Desktop/Laptop with a minimum of i3 processor & 8GB RAM.
  • Headset with a microphone for clear communication.
Personal Attributes:
  • Empathy and patience in dealing with customers.
  • Strong work ethic and commitment to excellent customer service.
  • Team player with a positive attitude and adaptability.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Service Representative roles with real interview advice

What people at Rhysley Private Limited are saying

1.2
 Rating based on 2 Customer Service Representative reviews

Likes

Worked year in The Company . No Fixed Time For breaks & leaves & Week off As Well. Wrost Experiece Ever Working With the Company.

Dislikes

Apart From Salary . A person Should be Multi tasking & Need to wait For Even break time & Week off. No Career Growth here. Need To Work As Salves & No Meeting With Mangers & Hrs if you need Any help . If you have Not Wroked properly Then They Will Arrange a meet .

  • Skill development - Poor
  • +5 more
Read 2 Customer Service Representative reviews

Customer Service Representative salary at Rhysley Private Limited

reported by 6 employees
₹2.4 L/yr - ₹3 L/yr
11% less than the average Customer Service Representative Salary in India
View more details

What Rhysley Private Limited employees are saying about work life

based on 89 employees
51%
77%
64%
96%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Rhysley Private Limited Benefits

Job Training
Health Insurance
Work From Home
Child care
Soft Skill Training
Free Transport +6 more
View more benefits

Compare Rhysley Private Limited with

Fabindia

4.0
Compare

Biba Apparels

3.7
Compare

Vedant Fashions

4.0
Compare

W for Woman

4.4
Compare

Global Desi

4.1
Compare

House Of Anita Dongre

4.1
Compare

Ritu Kumar

4.0
Compare

Satya Paul

2.3
Compare

Tarun Tahiliani

4.2
Compare

Indorama

4.0
Compare

Go Colors

3.9
Compare

Amartex Industries

4.0
Compare

Pepe Jeans

4.3
Compare

Liberty Shoes

3.9
Compare

Turtle

3.3
Compare

PIX Transmissions

3.8
Compare

Indo Rama Synthetics (i)

3.4
Compare

Kazo Fashion

3.1
Compare

JAY JAY MILLS

4.3
Compare

Brandix India Apparel City

4.0
Compare

Similar Jobs for you

Customer Service Representative at tech yantra studios

Ahmedabad

0-2 Yrs

₹ 2-4 LPA

Customer Service Representative at Rightfit Resources OPC Pvt. Ltd

Cuttack

2-5 Yrs

₹ 3-7 LPA

Customer Service Representative at BP INCORPORATE INTERNATIONAL.

Pune

0-3 Yrs

₹ 4-7 LPA

Customer Service Representative at SBros Tech Private Limited

Kanyakumari

0-2 Yrs

₹ 2-4 LPA

Customer Service Representative at DialDesk

Noida

0-3 Yrs

₹ 1-4 LPA

Customer Service Representative at Expedite Impex Private Limited

Noida

0-4 Yrs

₹ 1-3 LPA

Customer Service Representative at Rightfit Resources OPC Pvt. Ltd

Puri

2-5 Yrs

₹ 3-6 LPA

Customer Service Representative at Avantor Performance Materials India Private Limited

Coimbatore

1-3 Yrs

₹ 2-4 LPA

Customer Service Representative at Accurate Background

Thane

1-3 Yrs

₹ 3-5 LPA

Customer Service Representative at 1 Finance

Mumbai

0-2 Yrs

₹ 4-6 LPA

Rhysley Private Limited Faridabad Office Location

View all
Faridabad, Haryana Office
Plot No.161, Sector-68, IMT, Faridabad, Haryana - 1210 04, India Faridabad, Haryana
121004

Customer Service Representative

1-5 Yrs

Remote

1d ago·via naukri.com

Senior Team Leader - Operation - CSR - Night Shift - Work From Home

6-11 Yrs

₹ 6.5 - 9.5L/yr

Faridabad

16hr ago·via naukri.com

Team Leader - Operation - CSR

3-5 Yrs

₹ 3 - 6L/yr

Faridabad

16hr ago·via naukri.com

HR Executive

2-5 Yrs

Faridabad

3d ago·via naukri.com

Desktop Support Engineer - Rotational Shift - Day & Night

5-8 Yrs

₹ 3 - 5L/yr

Faridabad

7d ago·via naukri.com

Social Media Specialist

5-8 Yrs

₹ 5 - 7L/yr

Faridabad

7d ago·via naukri.com

Hr Executive And Recruiter

2-5 Yrs

₹ 2.5 - 4L/yr

Faridabad

7d ago·via naukri.com

CSR -Non Voice Process

1-5 Yrs

₹ 2.5 - 3L/yr

Faridabad

10d ago·via naukri.com

Business Development Representative - International -BPO

2-7 Yrs

₹ 3 - 4.25L/yr

Faridabad

20d ago·via naukri.com

International Customer Support Representative - Work from Home

2-5 Yrs

₹ 2 - 3L/yr

Faridabad

22d ago·via naukri.com
write
Share an Interview