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Rhysley Private Limited
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Customer Service Representative
Rhysley Private Limited
posted 1d ago
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Fixed timing
Key skills for the job
Job Description
- Handle real-time customer queries through chat in a professional and efficient manner.
- Provide accurate and timely information regarding products, services, and company policies.
- Address customer complaints and concerns while maintaining a high level of customer satisfaction.
- Analyze customer issues and provide effective solutions within the chat system.
- Escalate complex issues to relevant departments when necessary.
- Maintain detailed and accurate records of customer interactions.
- Update customer information in the company database as required.
- Ensure adherence to company policies, procedures, and service level agreements (SLAs).
- Participate in training sessions and team meetings to stay updated on product knowledge and best practices.
- Maintain clear and professional written communication with customers.
- Collaborate with team members and other departments to improve the overall customer experience.
- Achieve targets for response time, resolution rate, and customer satisfaction.
- Continuously improve personal performance through feedback and self-assessment.
- Education: High school diploma or equivalent; Bachelor s degree preferred.
- Experience: Previous experience in customer support (chat/email process), preferably in a BPO or call center.(Typing Speed required 30 to 45 WPM)
- Excellent written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software, live chat tools, and CRM systems.
- Ability to multitask and manage multiple chat interactions simultaneously.
- Flexibility to work in rotational shifts, including weekends and holidays if required.
- Reliable high-speed internet connection (with static IP).
- A dedicated, quiet, and distraction-free workspace at home.
- Desktop/Laptop with a minimum of i3 processor & 8GB RAM.
- Headset with a microphone for clear communication.
- Empathy and patience in dealing with customers.
- Strong work ethic and commitment to excellent customer service.
- Team player with a positive attitude and adaptability.
Employment Type: Full Time, Permanent
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What people at Rhysley Private Limited are saying
Rating based on 2 Customer Service Representative
reviews
Anonymous · Other
in Faridabad
Worked year in The Company . No Fixed Time For breaks & leaves & Week off As Well. Wrost Experiece Ever Working With the Company.
Apart From Salary . A person Should be Multi tasking & Need to wait For Even break time & Week off. No Career Growth here. Need To Work As Salves & No Meeting With Mangers & Hrs if you need Any help . If you have Not Wroked properly Then They Will Arrange a meet .
- Skill development - Poor
Customer Service Representative salary at Rhysley Private Limited
What Rhysley Private Limited employees are saying about work life
Rhysley Private Limited Benefits
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