Premium Employer

i

This company page is being actively managed by IntouchCX Team. If you also belong to the team, you can get access from here

IntouchCX Verified Tick

Compare button icon Compare button icon Compare
3.0

based on 1.7k Reviews

filter salaries All Filters

1 IntouchCX Real Time Analyst Job

Real Time Analyst

1-4 years

₹ 2.38 - 4.9L/yr (AmbitionBox estimate)

tooltip
This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

6 vacancies

Real Time Analyst

IntouchCX

posted 11d ago

Job Role Insights

Fixed timing

Job Description

About the Job

Were looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.

As Real Time Analyst, You Will…

Evaluate large amounts of data

Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members

Adjust staffing and scheduling according to changing needs of the business

Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients

Monitor schedules and escalate issues regarding attendance adherence

Work with team members to ensure they know their statistics related to the schedule

As Real Time Analyst, You Have…

High school diploma or equivalent (required)

Some post-secondary or completion of post-secondary schooling (preferred)

Good communication skills

Advanced knowledge of MS Word and Excel

Adaptability to learn a variety of software programs

A high level of accuracy with regards to data entry

Strong analytical and problem solving skills

Willingness to learn and adapt to working in a new environment

The ability to multitask and self-manage your work day


Employment Type: Full Time, Permanent

Read full job description

Prepare for Real Time Analyst roles with real interview advice

People are getting interviews at IntouchCX through

(based on 125 IntouchCX interviews)
Job Portal
Referral
Walkin
Company Website
Recruitment Consultant
Campus Placement
37%
20%
20%
3%
3%
1%
16% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What Real Time Analyst at IntouchCX are saying

5.0
 Rating based on 1 Real Time Analyst review

Likes

One can able to learn new skills on regular basis

Dislikes

Nothing

Read 1 review

Real Time Analyst salary at IntouchCX

reported by 41 employees with 1-7 years exp.
₹2.2 L/yr - ₹6 L/yr
At par with the average Real Time Analyst Salary in India
View more details

What IntouchCX employees are saying about work life

based on 1.7k employees
52%
64%
69%
54%
Strict timing
Rotational Shift
No travel
Night Shift
View more insights

IntouchCX Benefits

Submitted by Company
Health Insurance
Job Training
Submitted by Employees
Free Transport
Job Training
Work From Home
Soft Skill Training
Cafeteria
Health Insurance +6 more
View more benefits

Compare IntouchCX with

Concentrix Corporation

3.8
Compare

Teleperformance

3.9
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare

Genpact

3.9
Compare

TCS

3.7
Compare

HCLTech

3.6
Compare

Tech Mahindra

3.6
Compare

Infosys

3.7
Compare

Capgemini

3.8
Compare

iEnergizer

4.7
Compare

WNS

3.4
Compare

Infosys BPM

3.7
Compare

Conneqt Business Solutions

3.7
Compare

Quess

3.9
Compare

HGS

3.9
Compare

Omega Healthcare

3.8
Compare

Firstsource Solutions

3.7
Compare

Conduent

3.5
Compare

Statestreet HCL Services

3.3
Compare

Similar Jobs for you

Real Time Analyst at Movate Technologies

Chennai

1-6 Yrs

₹ 2.25-4.25 LPA

Wfm Real Time Analyst at Naukri_Ehire Campaign

Bangalore / Bengaluru

1-6 Yrs

₹ 4-9 LPA

Real Time Analyst at Lumina Datamatics

Mumbai

2-7 Yrs

₹ 3-5 LPA

Real Time Analyst at Fusion CX

Chennai

3-7 Yrs

₹ 5-9 LPA

Work Force Management Analyst at Airbnb

New Delhi, Gurgaon / Gurugram + 1

3-5 Yrs

₹ 6-9 LPA

Real Time Analyst at Fusion CX

Kolkata

1-6 Yrs

₹ 3-8 LPA

Real Time Analyst at Fusion CX

Kolkata

1-6 Yrs

₹ 3-8 LPA

Wfm Team Lead at Sutherland

Hyderabad / Secunderabad

4-9 Yrs

₹ 5-8 LPA

Work Force Management Analyst at Naukri_Ehire Campaign

Bangalore / Bengaluru

1-6 Yrs

₹ 0.5-5 LPA

Real Time Analyst at TripStack

Pune

2-5 Yrs

₹ 4-7 LPA

IntouchCX Hyderabad / Secunderabad Office Location

View all
Hyderabad/Secunderabad Office
4th & 5th Floor, Maximus Towers 2A RahejaMindspace IT Park, Hitech City Madhapur, Hyderabad Telangana, India – 500081 Hyderabad/Secunderabad
500081

Real Time Analyst

1-4 Yrs

Hyderabad / Secunderabad

11d ago·via naukri.com
write
Share an Interview