AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
IntouchCX Team. If you also belong to the team, you
can get access from
here
IntouchCX
Compare
All Filters
1 IntouchCX Real Time Analyst Job
Real Time Analyst
2-7 years
₹ 2.2 - 5.9997L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Hyderabad / Secunderabad
1 vacancy
Real Time Analyst
IntouchCX
posted 11d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
About the Job
We re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.
As Real Time Analyst, You Will
- Evaluate large amounts of data
- Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members
- Adjust staffing and scheduling according to changing needs of the business
- Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients
- Monitor schedules and escalate issues regarding attendance adherence
- Work with team members to ensure they know their statistics related to the schedule
As Real Time Analyst, You Have
- High school diploma or equivalent (required)
- Some post-secondary or completion of post-secondary schooling (preferred)
- Good communication skills
- Advanced knowledge of MS Word and Excel
- Adaptability to learn a variety of software programs
- A high level of accuracy with regards to data entry
- Strong analytical and problem solving skills
- Willingness to learn and adapt to working in a new environment
- The ability to multitask and self-manage your work day
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Real Time Analyst roles with real interview advice
What Real Time Analyst at IntouchCX are saying
Rating based on 2 Real Time Analyst
reviews
Anonymous · Customer Success, Service & Operations
in Hyderabad / Secunderabad
Likes
Good experience working in IntouchCX
- Salary - Excellent
+6 more
Dislikes
Salary increment should be better.
Real Time Analyst salary at IntouchCX
reported by
43
employees
with 1-7
years exp.
₹2.2
L/yr - ₹6
L/yr
At
par with the average Real Time Analyst Salary in India
View more details
What IntouchCX employees are saying about work life
based on 1.8k employees
Strict timing
Rotational Shift
No travel
Night Shift
IntouchCX Benefits
Submitted by Company
Health Insurance Job Training
Submitted by Employees
View more benefits 
Compare IntouchCX with
Concentrix Corporation
Compare
Teleperformance
Compare
Foundever
Compare
Wipro
Compare
Genpact
Compare
TCS
Compare
HCLTech
Compare
Tech Mahindra
Compare
Infosys
Compare
Capgemini
Compare
iEnergizer
Compare
WNS
Compare
Infosys BPM
Compare
Conneqt Business Solutions
Compare
Quess
Compare
Omega Healthcare
Compare
R1 RCM
Compare
Conduent
Compare
IKS Health
Compare
Alldigi Tech
Compare
Similar Jobs for you
IntouchCX Hyderabad / Secunderabad Office Location
Hyderabad/Secunderabad Office
4th & 5th Floor, Maximus Towers 2A
RahejaMindspace IT Park, Hitech City
Madhapur, Hyderabad
Telangana, India – 500081
Hyderabad/Secunderabad
500081
500081
Share an Interview