Customer Service Specialist (3-16 yrs)

- Immediate hiring thorough understanding , knowledge in Order processing - Quatation, Negoatiation, SO creation, Inventory management, Logistics, transaction.

- Order to cash/OTC/O2C experience

Responsibilities/Duties :

- Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity.

- Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio.

- Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence.

- Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions.

- Maintain service levels according to business prioritization.

- Differentiate between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions.

- Support commercial strategies with Dow customers across multiple businesses.

Required Skill :

Customer Service:

- Responding to customer inquiries, requests, and complaints via various channels (phone, email, chat, social media).

- Providing information about products, services, and company policies.

- Assisting customers in solving problems or addressing issues they may encounter.

Problem Solving :

- Investigating and resolving customer issues, complaints, or disputes in a timely and effective manner.

- Escalating complex issues to higher levels of support or management when necessary.

Communication Skills :

- Communicating clearly and professionally with customers, colleagues, and other departments within the company.

- Providing clear and concise information to customers in a manner they can easily understand.

Sales Support :

- Identifying opportunities for upselling or cross-selling additional products or services.

- Collaborating with the sales team to provide support in achieving revenue goals.

Business Process :

- Developing and maintaining a deep understanding of the company's products and processes.

- Keeping up-to-date with changes and updates to product/service offerings.

Team Collaboration :

- Collaborating with colleagues, especially in cross-functional teams, to resolve issues or improve processes.