Executive - Customer Service - Dairy products (1-3 yrs)

Job description

About the job:

Key responsibilities:

1) Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.

2) Act as the primary point of contact for customer queries, addressing concerns via email, phone, or chat.

3) Provide product or service-related support and resolve customer issues efficiently.

4) Guide customers on best practices and how to maximize the value of our offerings.

5) Monitor customer engagement and proactively address potential churn risks.

6) Collaborate with internal teams (sales, marketing, operations) to ensure seamless customer experiences.

7) Collect and analyze customer feedback to suggest improvements to our products or services.

8) Maintain accurate records of customer interactions and updates in our CRM system.