IT Operations Manager - AWS Cloud (7-8 yrs)

Job Description :

We are seeking an experienced AWS Operations Manager to lead our Network Operations Center (NOC) and Security Operations Center (SOC) teams. The role focuses on developing and implementing cloud operations strategies, optimizing cloud resources, and ensuring service reliability.

Roles and Responsibilities :

- Lead and mentor DevOps, Site Reliability Engineering (SRE), and QA team leads.

- Develop and implement cloud operations strategies aligned with business goals.

- Drive continuous improvements in cloud infrastructure, automation, and CI/CD processes.

- Own incident management and resolution processes, ensuring timely response and resolution.

- Collaborate with internal and customer teams to enhance service reliability and performance.

- Ensure adherence to security and compliance standards across cloud operations.

- Optimize cloud costs and resource utilization through effective management and strategic planning.

- Establish and track key performance indicators (KPIs) for cloud operations.

- Stay updated with industry trends and emerging technologies to inform strategic decisions.

- Serve as a key point of contact for cloud performance and operational metrics.

- Build and maintain strong relationships with vendors and leadership teams.

Skills and Qualifications Required

- 7+ years of IT experience, with 3+ years in cloud operations (preferably AWS).

- 3+ years of experience in production operations for globally distributed cloud infrastructure.

- Proven leadership experience in managing technical teams and projects.

- Hands-on experience with AWS services (VPC, EC2, EBS, RDS, ALB, ASG, IAM, S3, etc.

- Strong understanding of Linux and Windows environments.

- Knowledge of DevOps practices, CI/CD pipelines, and Infrastructure as Code (Terraform, CloudFormation).

- Experience with app/infra monitoring and log management tools (CloudWatch, Prometheus, ELK, New Relic, Datadog, Splunk, Grafana).

- Familiarity with automation for routine operational tasks.

- Strong troubleshooting, security, compliance, and incident management skills.

Preferred Qualifications :

- AWS certifications (Solutions Architect, DevOps Engineer, etc.

- Experience in regulated industries and managing high-availability systems.

- Multi-cloud and hybrid cloud experience is a plus.

- ITIL certification