Genesys Cloud Engineer

Job Title: Genesys Cloud Engineer

Location: Hyderabad

Experience: 4 +years in Genesys Cloud/Contact Center technologies

Employment Type: Full Time

Notice period :Immeidate

Job Description:

We are seeking a skilled Genesys Cloud Engineer to join our team. In this role, you will be responsible for configuring, deploying, and managing Genesys Cloud solutions for clients, ensuring seamless integration with existing systems and optimizing contact center performance. The ideal candidate will have hands-on experience with Genesys Cloud platforms and a deep understanding of contact center operations.

Key Responsibilities:

• Configure, implement, and maintain Genesys Cloud solutions for clients.
• Design and manage integrations between Genesys Cloud and other systems (CRM, IVR, ACD, WFM, etc.).
• Monitor and optimize the performance of Genesys Cloud environments.
• Troubleshoot and resolve issues with cloud-based contact center systems and integrations.
• Collaborate with other technical teams to ensure the smooth deployment of solutions.
• Customize Genesys Cloud features, including routing, queues, IVR, and reporting.
• Develop and maintain APIs and integrations using Genesys Cloud APIs.
• Provide ongoing support and maintenance for deployed solutions, including troubleshooting, debugging, and upgrades.
• Work with clients to define requirements and deliver customized solutions.
• Train and mentor junior engineers on Genesys Cloud best practices.

Skills Required:

• Hands-on experience with Genesys Cloud platform (Genesys Cloud CX).
• Expertise in contact center technologies such as ACD, IVR, WFM, and CTI.
• Strong understanding of cloud-based architectures and SaaS solutions.
• Proficiency in Genesys Cloud APIs and integrations with third-party applications (e.g., CRM systems).
• Experience with contact center solutions, voice, email, chat, and social media channels.
• Familiarity with RESTful APIs, web services, and cloud technologies like AWS or Azure.
• Knowledge of SIP, VoIP, WebRTC, and other telephony protocols.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills to work with cross-functional teams and clients.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• [4years] of experience working with Genesys Cloud solutions or similar cloud contact center technologies.
• Genesys Cloud certifications (e.g., Genesys Cloud CX Certified Professional) are a plus.
• Experience in Agile development environments is a plus.

Interested candidate can drop email to Krishnaveni.bavanasi@qenteli.com