Genesys, Voice Engineering

5+ years of Voice Engineering, telephony experience
Extensive experience with Genesys 8.x platform architecture
Genesys GVP environment setup, troubleshooting and support
Setup and support Nuance ASR and TTS systems
Handle Genesys configuration required for GVP
Application deployments, requesting ACLs/Firewalls, working with third party vendors
Design, documentation and mantianing test environment relevant to GVP/IVR
Knowledge of Genesys Framework (Config + Management).
Knowledge of SIP media gateways and Session Boarder Controllers (Cisco, Acme, SONUS etc)
Working knowledge on CI/CD tools (AWS EKS)
Expert with network and common data centre infrastructure
Excellent interpersonal, collaboration and communication skills Mandatory skills Extensive experience with Genesys 8.x platform architecture
Genesys GVP environment setup, troubleshooting and support
Setup and support Nuance ASR and TTS systems
Handle Genesys configuration required for GVP
Working knowledge on CI/CD tools (AWS EKS) Desired/ Secondary skills Domain Contact Center