IVR Developer (Nice CXOne / CISCO / Genesys)

Looking for Immediate to 15 Days Joiners (Preferred)

Day to Day:

Insight Global is looking for an IVR Developer in Chennai, India. This engineer will be joining the Contact Center As A Service project assisting in their cloud migration. This engineer will work closely with business stakeholders to understand the customer journey and support the migration to their new Conversational AI platform solution.

Responsibilities include:

• Day to day development of call flows using Nice CXOne
• Software development includes new projects, maintenance, small changes and diagnostics of operational defects delivered in sprints.
• Test driven development using test cases created by automated testing software (Cyara)
• Work collaboratively with both infrastructure and development teams to diagnose production support issues

Must haves:

• 5+ years of experience in working on CCaaS Voice flows development
• Strong Cisco IVR development with CCaaS platforms experience OR strong Genesys IVR development with Nice CXOne CCaaS platform experience
• Experience migrating a cloud solution

Nice to Have:

• Experience with Conversational AI / Voicebots using Google Dialog flow CX or Omilia is preferred

Feel Free to share your resume to sarath.kumar@insightglobal.com