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PwC

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3.4

based on 9.2k Reviews

Video summary

2495 PwC Jobs

IN-Senior Associate - Adobe Experience Manager- IN- IT Services Co

Pricewaterhouse Coopers Private Limited

3.4

based on 9.2k Reviews

4-8 years

Pune

1 vacancy

IN-Senior Associate - Adobe Experience Manager- IN- IT Services Co

PwC

posted 7d ago

Job Role Insights

Flexible timing

Key skills for the job

Adobe Operations Information Technology Analytical Chemistry Troubleshooting Customer Relationship

+ 4 more

Job Description

The Portfolio Support SME is responsible for delivering, improving, and helping to oversee all enduser services functions across a particular portfolio. The ideal candidate needs to possess strong work management skills and have advanced technical knowledge of the platform/tools they support. The applicant must be able to motivate people, encourage teamwork, and communicate effectively with senior management and portfolio leaders. It is expected that individuals in this role are extremely responsive to the needs of their assigned portfolios and the underlying support team

Manage the delivery of highquality service & support for the assigned portfolio.
End to end operational focus Application, Productivity, Utilization, Quality, Incident, Problem & Service Levels
Work with the portfolio teams to bring the operations inline with the target state operating model
Provide technical guidance and mentorship to the team supporting the portfolio
Manage and plan accordingly for onboarding new applications, releases and changes in scope, including onboarding and training the relevant teams.
Escalation points for support issues, service deficiencies and training as well as leading the implementation of service improvement tasks for support teams.
Formulate, coordinate and/or track remediation plans arising from critical production issues, including reporting to leadership.
People development, high performance leadership and motivation of team members
Support selection of new team members and

Employment Type: Full Time, Permanent

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