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IN-Manager - Salesforce Manager -IN-IT Services CO - IFS - PAN India

5-10 years

Pune

1 vacancy

IN-Manager - Salesforce Manager -IN-IT Services CO - IFS - PAN India

PwC

posted 3d ago

Job Role Insights

Flexible timing

Job Description



In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.
  • Follow PwC ITSM processes to review and handle ServiceNow requests for new integrations in Salesforce and Marketing.
  • Implement the onboarding process for new and existing integration requests. Adjust and follow the rulebook and discuss with territory stakeholders to manage expectations, requirements and operational aspects.
  • Document use cases appropriately for future audits and review.
  • Knowledge of Salesforce administration, Marketing cloud familiarity, API methods, connected app configurations, SOQL, workbench, etc.
  • Proficiency and familiarity with how service accounts work and how permissions are administered or provisioned. Knowledge of business functions and the data model is essential.
  • In terms of monitoring tenant health, integration end points, following SoPs, using datadog (or similar) is important.
  • Handle technical operations aspect of service account and permissions.
  • Work with Technical operations team and stakeholders to troubleshoot connectivity issues or any other errors. Knowledge of Postman or related tools is required.
  • Ability to learn quickly, communicate effectively, document details effectively.
  • Ability to discuss and communicate with leaders in various territories and collaborate.
  • High level understanding of environment strategy, maintenance and knowledge of sandboxes, pipelines, data protection/governance in terms of compliance is important.
  • Understanding of tasks required for sandbox refreshes, devops, Marketing cloud connect, Azure, Azure DevOps are a big plus.
  • Familiarity and knowledge of CRM Analytics (formerly, Einstein Analytics), Mulesoft, Salesforce data loader, MC packages, Marketing Cloud roles, AIS and Azure based services, Salesforce data cloud, OneTrust consent app, are a big plus.
Mandatory skill sets
Salesforce Administration, SOQL, Salesforce Marketing cloud
Preferred skill sets
  • Strong time management skills. Attention to detail
  • Demonstrated ability to handle and prioritize simultaneous requests
  • Communication skills (verbal / written), Analytical thinker with strong problemsolving skills
  • Positive attitude and willing to work outside normal hours to troubleshoot high priority issues when needed
  • Certifications
  • ITSM certs, Salesforce Admin certs, Project management certs are a plus.

Employment Type: Full Time, Permanent

Read full job description

PwC Interview Questions & Tips

Prepare for PwC roles with real interview advice

Top PwC Salesforce Manager Interview Questions

Q1. What is Materiality, How to decide Materiality , who decide what will be the level of Materiality ?
Q2. Create a table with specified columns Alter the table and add new columns Create another table with help of existing tables Write a query wh ... read more
Q3. 1. How are the fixed income products valued in accordance with the Prudential norms on valuation Master Circular RBI? ( My Job profile was r ... read more
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What people at PwC are saying

2.0
 Rating based on 2 Salesforce Manager reviews

Likes

Competitive Salary

  • Salary - Good
  • +2 more
Dislikes

Horrible work life balance.

  • Work satisfaction - Poor
  • +2 more
Read 2 Salesforce Manager reviews

Salesforce Manager salary at PwC

reported by 5 employees with 7-11 years exp.
₹29 L/yr - ₹40 L/yr
20% more than the average Salesforce Manager Salary in India
View more details

What PwC employees are saying about work life

based on 9.2k employees
75%
88%
57%
88%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

PwC Benefits

Submitted by Company
Staff discounts
Professional Memberships
In-house learning tools
Referral Bonuses
Corporate Plan
Buy more leave! +7 more
Submitted by Employees
Work From Home
Health Insurance
Cafeteria
Job Training
Soft Skill Training
Free Transport +6 more
View more benefits

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PwC Pune Office Location

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Pune Office
Tower A - Wing 1, 7th floor,Business Bay,Airport Road,Yerwada, Pune Pune
411006

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