Business Analyst Manager(Night SHift)

Role & responsibilities

This position plays a key role in understanding the requirements from the business perspective. This role will work closely with business product owners and technical teams to lead the analysis of problems faced by business users through collaborative discussions. 

This role is responsible for managing changes in requirements throughout the project lifecycle, always balancing scope with technical feasibility, and plays a lead role in quality assurance activities. Expectation is that there is a high emphasis on attention to detail and quality of documentation produced using a combination of experience, best practices, standards and an approach that aligns with the PwC SCO guidelines. 

To succeed in this position, he/she must be adaptable to change, an adept listener, influencer, negotiator and facilitator, competent at relationship building and conflict resolution, possessing superior oral and written communication skills. 

Key responsibilities include:

• Working closely with the business to identify and analyze core business processes and workflows (as is and “to be”)
• Conducting interviews and facilitating workshops with SMEs
• Development of procedural documentation as it relates to business processes
• Development of clear and detailed process maps and business requirements
• Identifying process improvement opportunities
• Identifying and documenting interim and future state processes and workflows 
• Identifying issues and risks and their recommended resolution or mitigation
• Development of process test scripts as well as coordination and facilitation of end-to-end process dry run testing
• Transitioning to business users responsible for ongoing management and operation of business processes at end of project
• Working closely with the change manager to identify how the business processes and/or tools may impact the people aspect of change and provide support where required to ensure successful adoption and sustainability
• Working towards defined project deliverables, ensuring they are met within the identified project timeline and regularly reporting progress to the Project Manager and/or key stakeholders

The Business Analyst/Process Analysis must be organized, disciplined and focused with the ability to effectively gain trust by understanding, empathizing and eliciting information from business SMEs and/or technical people to produce the applicable project deliverables. 

Qualifications

Education/Experience:

• Bachelor’s degree or equivalent in Business Analysis related discipline
• Strong business acumen as well as proven experience working on business-driven initiatives
• Hands-on experience as a Business Analyst and on Agile projects with excellent business process mapping skills, process analysis, and process reengineering skills are essential
• Excellent experience in eliciting and developing business requirements. This includes managing changes in requirements throughout the project lifecycle, always balancing scope with technical feasibility, and plays a lead role in User Acceptance Testing (UAT) activities of programs
• Experience with problem solving methodologies such as Design Thinking, DMAIC, LEAN or equivalent will be considered an asset
• Strong analytical skills with a demonstrated ability to comprehensively analyze business processes and workflows
• Experience in mapping and documenting of interfaces between legacy and new systems
• Experience in facilitating workshops and conducting interviews using a variety of journey mapping tools
• The ability to lead and facilitate UAT and defect resolution sessions. This includes experience in creating end to end test cases/ scripts, tracking issues to resolution, and facilitating and coordinating UAT with business resources
• Solid experience in developing procedural documentation and presentations
• Experience in data and process modeling using modeling techniques and tools (such as Visio, MIRO, ERD tools, Balsamiq, Alteryx etc.), combined with solid experience with O365, Collaboration tools, and Gen AI tools.
• Nice to have RPA/Power Automate/Power Apps experience
• CBAP and CSM certification is a plus
• Ability and confidence to work closely with all staff levels, particularly senior level stakeholders or C level staff
• Proven experience managing business processes changes on complex projects (IT and business) from initiation through to implementation and hand off to the operations and support organization. This includes leading a team of analysts to accomplish the objectives
• Experience and/or understanding of organizational change management practices and business processes that address an organization’s change readiness
• Experience working within a waterfall and/or agile project management framework and related tools

PwC Dimensions and Capabilities

Stakeholder Partnership

• Ability to communicate effectively with staff at all levels of the organization
• Can present a point of view confidently and persuasively. Interacts effectively with the target audience to obtain buy-in on difficult issues or decisions
• Helps client identify the business value they are expecting and establish ways to monitor this throughout the life of a project/program to achieve benefits realization
• Is able to work with ambiguity in the initial stages of a project/program and clarify business objectives and scope through discussions with stakeholders. Assists the client in developing vision or concepts

Business Knowledge

• Understands the interaction between business and process and technology and is able to identify opportunities for technology to enable process change
• Can identify and apply opportunities for using specific technologies to support business objectives
• Flexible and able to work with a wide range of cultures, understanding social, economic and cultural differences between the countries we work with

Judgment

• Has excellent analytical, problem solving and decision making skills. Can translate complex problems into components and actionable objectives
• Can effectively identify and remove roadblocks in order to develops sound and creative ideas or solutions to client issues
• Can make recommendations that consider global convergence and divergence
• Participates in strategy or other management meetings with clients and recommends approaches and solutions

Risk Management

• Assesses the potential impact of a solution, including process, organizational and technology changes

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Ownership and Commitment

• Holds themselves accountable for exhibiting values of the organization
• Passionate to succeed. Acts as an advocate for the project

Learning Agility

• Demonstrates a positive and proactive attitude towards change
• Self aware. Is open to constructive feedback and makes appropriate changes when required
• Committed to ongoing self learning and development

Shift timing : 6pm - 3am

Perks: Night shift allowance & cab provided