Cinema Manager/ Restaurant General Manager Gurgaon/ Yamuna Nagar/

PVR Ltd.is the largest and the most premium film exhibition company in India. Since its inception in 1997, the brand has redefined the cinema industry and the way people watch movies in the country. The company acquired Cinemax in 2012 and had taken over DT Cinemas in the year 2016 serving 100 million + patrons annually. Currently PVR operates a cinema circuit of 800+ Screens (India and Sri Lanka)
Job Description
Job title: Cinema ManagerFunction/Department: Cinema Operations Reporting To: Regional Manager- OperationsQualification: IHM/ Graduate/ Post GraduateLocation: PAN India (Gurgaon, Faridabad, LucLucknow, Kanpur, Dehradun)Experience: Eight to Twelve years Industry: Entertainment/ Hospitality/ Retail/ Service
Job Purpose:
To head the Cinema Operations as a Revenue Centre Head for ensuring & meeting the Customer Satisfaction Scores and Revenue targets through Efficient operations, Centred on the Standard Operating Procedures and fair People Management practices.

Key Responsibilities:

1. Ensuring Financials of cinema/ Unit (Like SPH, ATP, Strike rate).
2. Tracks and directs the performance of the cinema on daily basis through consistent implementation of the SOPs and tracking of the business environment towards achievements of the monthly targets (revenues- Box/Concessions/LAM and customer satisfaction scores) and identifies key contributing members for rewards/incentives.
3. Drive Local Area Marketing to increase admissions to the cinema. Also to establish PVR, not only as Cinema but as an overall entertainment destination of first choice.
4. Drive sales to enhance cinema performance.
5. COGS Control.
6. Ensures redressal of all customer complaints at the cinemas within stipulated timelines.
7. Ensures compliance to Cinema SOPs and achieving benchmark scores in Quality Audits
8. Ensures cinema delivers excellent customer service and qualifies benchmark ratings in Mystery customer audits
9. Plans and implements the On the Job Training/Operational Training for DMs and Duty Officer and front line staffin coordination with the training team, for operational efficiency.
10. Attrition Control by keeping close contact with cinema team members and keep them motivated.
11. Training of team on various initiatives (local and corporate)
12. Facilitates implementation of all marketing drives at the cinema as per the corporate directives.
13. Ensuring accurate and timely reporting of site performance against the targets for consistent tracking and timely mid course correction by the management.
14. Ensure full support of all verticals to the cinema team for all matters related to the upkeep of the assets and availability of the systems through interventions and escalations.
15. Statutory Compliance and Liasioning. Interact with local authorities (Govt./Police/Developer)for smooth operations and timely support to the cinema).
16. Develops a strong bonding amongst the cross functional team members through building common understanding of the cinema performance and their contribution towards achievement of the same.

Other Job Specification:

1. P&L Handling Exposure
2. Functional knowledge of all functional teams at a Cinema and impact of their performance on the P&L of the Cinema.
3. Knowledge and functioning of Projection machine / software.
4. Meeting customer expectations (Patrons /Management/Statutory Bodies) while focussing at the business goals.
5. Build bridges amongst multifunctional team members for cohesive actions by the cinema team.
6. Responsible to the Area Manager/Regional Manager for delivery against targets.
7. Effective handling of External customers for ensuring value service delivery.

Job Competence (Skills):

• Excellent communication skills (English, Hindi & Regional)
• Good knowledge on MS Office
• Multi skilling
• Team handling skills
• People Management skills
• Interpersonal skills
• Analytical skills
• Leadership skills
• Networking skills
• Unbiased
• Innovative

Candidate Attributes:

• Age between 27 to 35 years
• Presentable Personality
• Career Oriented
• Business Acumen
• Flair for Movies
• Target Oriented
• Open to relocate
• Service oriented attitude
• Accountability & Responsible attitude