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226 QSR Jobs

Food & Beverage Associate

HILTON

4.3

based on 500 Reviews

1-2 years

Jabalpur

1 vacancy

Food & Beverage Associate

Hilton

posted 15d ago

Job Role Insights

Key skills for the job

Customer Service Hotel Management Hospitality Resort Food and Beverage QSR

+ 6 more

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

The Food & Beverage Associate is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton.

What will I be doing

As the Food & Beverage Associate, you will be responsible for performing the following tasks to the highest standards:

Maintain high customer service focus by approaching your job with the customers always in mind.

Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.

Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.

Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

Confidently know the food and beverage menu contents and explain them in detail to guests.

Understand dietary requirements and offer appropriate suggestions.

Complete checklists on product knowledge.

Make suggestions on the menu that might suit guests of different nationalities.

Familiarize with menu items of all other outlets to recommend guests to other outlets.

Confidently know opening hours of all restaurants and hotel outlets.

Able to recommend other restaurants and city attractions to hotel guests.

Complete the checklist on preparing the restaurant for service.

Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.

Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table.

Follow-up on any guest questions or queries immediately and if you don t have the answers, check with your Manager.

Ensure that all service procedures are carried out to the standards required.

Make sure all areas are cleaned and maintained in accordance with operating procedures.

Take personal responsibility for the service experience of all guests in your designated area.

Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.

Give guest service the highest priority.

Display professional behaviour at all times.

Avoid offensive or impolite language.

Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.

Carry out any other reasonable duties and responsibilities as assigned.

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Food & Beverage Associate serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the at

Employment Type: Full Time, Permanent

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What people at Hilton are saying

4.2

Rating based on 10 Food & Beverage Associate reviews

Anonymous · Food, Beverage & Hospitality in Bangalore / Bengaluru

Likes

I had a predominantly positive experience at Hilton Bangalore EGL. Compared to the other hotels that I have worked at, Hilton comparatively has better compensation and work culture. The executives and managers are friendly, understanding and ready to help. Though the slogging for long hours didn't reduce by much, I at least got th..Read More

Salary - Good

+5 more

Dislikes

Like many hotels in Indian Hospitality, we are expected to work long hours and sometimes it gets stressful. But from my perspective, I don't think this is something new. In the Indian hospitality industry, staff seem to bend over backwards and even break their backs if it comes to it, all in the name of satisfying the guests. While I..Read More

Read 10 Food & Beverage Associate reviews