Process Associate

International Airline Customer Service Representative - OTA

Job Summary: -

We are looking for a dedicated/ professional and detailed oriented CCR for an Airline Process. This role involves providing customer service support on calls for airline process.

We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their travel-related inquiries, and assisting with bookings, cancellations, and changes to ensure a seamless and positive experience.

Who we are looking for?

Customer Assistance: Handle inbound customer calls and timely information about flight bookings, hotel reservations, car rentals, and travel packages.

Customer-Centric Approach: A strong focus on delivering excellent customer service, demonstrating patience and empathy when handling challenging customer situations.

Problem-Solving Ability: The ability to troubleshoot and resolve customer issues quickly, utilizing available resources and knowledge.

Multitasking: Capable of handling multiple customer inquiries and tasks simultaneously while maintaining a high level of service.

Attention to Detail: Ensure the accuracy of bookings, changes, and customer data, as well as adherence to Expedias policies and procedures.

Adaptability: Comfortable with working in a fast-paced environment, including managing shifting priorities and handling a variety of customer requests.

Technical Proficiency: Familiarity with customer service software, booking systems, and basic office tools. Experience with CRM platforms is a plus.

Teamwork: Able to collaborate effectively with other team members and departments to resolve customer issues and share knowledge.

Time Management: Strong organizational skills and the ability to meet performance targets and deadlines while maintaining service quality.

Preferred Qualifications and Experience:

• Previous experience in a customer service role, especially within the travel, hospitality, or BPO industry.
• Minimum Bachelor's degree/ Under grad drop out
• Excellent communication skills

What you will be signing up for?

• Promising career progression
• Best in industry compensation
• Transport facility
• Comprehensive training and development throughout your tenure
• World class work culture, you would not want to miss!

CTC :30KCTC

HR- Shreya Caren

CONTACT No. 7975073261