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2615 Wipro Jobs

Customer Support Associate

0-2 years

₹ 2 - 2.25L/yr

Pune

1 vacancy

Customer Support Associate

Wipro

posted 11d ago

Job Description

Perks and Benefits:

  • 24*7 rotational shifts (night shifts)
  • one way cab facility
  • roatational week off


Role and Responsibiltes :

  • Answer or make calls to clients, identify and address their needs, complaints, issues with product/services.
  • Respond efficiently and accurately to customers, explaining possible solutions and ensuring that clients feel supported and valued.
  • Engage in active listening with clients, confirming or clarifying information and diffusing angry clients as needed.
  • Utilize software databases, scripts and tools appropriately.
  • Understand and strive to meet or exceed agreed metrics while providing excellent and consistent customer service.
  • Understand company products, service and policies.
  • Take part in training and other learning opportunities to expand knowledge of the company and position.
  • Adhere to all company procedure and policies



Employment Type: Full Time, Permanent

Read full job description

Wipro Interview Questions & Tips

Prepare for Wipro Customer Support Associate roles with real interview advice

Top Wipro Customer Support Associate Interview Questions

Q1. Triangle Star Pattern Task Your task is to print a triangle pattern using stars (*) for a given integer N, which represents the number of r ... read more
Q2. Encode The String Problem Statement Given a string S of length N , encode it using the specified rules related to vowels and consonants. Ex ... read more
Q3. Minimum Operations to Make Strings Equal Given two strings, A and B , consisting of lowercase English letters, determine the minimum number ... read more
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What people at Wipro are saying

3.9
 Rating based on 10 Customer Support Associate reviews

Likes

Learning environment, team collaboration, work- life balance.

  • Skill development - Good
  • +4 more
Dislikes

Limited growth in certain roles, poor appraisal, low salary and wadges.

  • Promotions - Poor
Read 10 Customer Support Associate reviews

Customer Support Associate salary at Wipro

reported by 62 employees
₹1.4 L/yr - ₹4 L/yr
10% less than the average Customer Support Associate Salary in India
View more details

What Wipro employees are saying about work life

based on 53.1k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Free Transport
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

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Wipro Pune Office Location

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Pune Office
5th Floor, C - Wing, Godrej Eternia, Old Pune-Mumbai Road, Near Shopper's Stop, Shivajinagar, Pune Pune
411005

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