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2559 Wipro Jobs

Customer Support Associate

0-2 years

₹ 2 - 2.25L/yr

Pune

1 vacancy

Customer Support Associate

Wipro

posted 15d ago

Job Description

Perks and Benefits:

  • 24*7 rotational shifts (night shifts)
  • one way cab facility
  • roatational week off


Role and Responsibiltes :

  • Answer or make calls to clients, identify and address their needs, complaints, issues with product/services.
  • Respond efficiently and accurately to customers, explaining possible solutions and ensuring that clients feel supported and valued.
  • Engage in active listening with clients, confirming or clarifying information and diffusing angry clients as needed.
  • Utilize software databases, scripts and tools appropriately.
  • Understand and strive to meet or exceed agreed metrics while providing excellent and consistent customer service.
  • Understand company products, service and policies.
  • Take part in training and other learning opportunities to expand knowledge of the company and position.
  • Adhere to all company procedure and policies



Employment Type: Full Time, Permanent

Read full job description

Wipro Interview Questions & Tips

Prepare for Wipro Customer Support Associate roles with real interview advice

Top Wipro Customer Support Associate Interview Questions

Q1. Triangle Star Pattern Task Your task is to print a triangle pattern using stars (*) for a given integer N, which represents the number of r ... read more
Q2. Encode The String Problem Statement Given a string S of length N , encode it using the specified rules related to vowels and consonants. Ex ... read more
Q3. Minimum Operations to Make Strings Equal Given two strings, A and B , consisting of lowercase English letters, determine the minimum number ... read more
View all 2.8k questions

What people at Wipro are saying

3.9
 Rating based on 10 Customer Support Associate reviews

Likes

Learning environment, team collaboration, work- life balance.

  • Skill development - Good
  • +4 more
Dislikes

Limited growth in certain roles, poor appraisal, low salary and wadges.

  • Promotions - Poor
Read 10 Customer Support Associate reviews

Customer Support Associate salary at Wipro

reported by 62 employees
₹1.4 L/yr - ₹4 L/yr
10% less than the average Customer Support Associate Salary in India
View more details

What Wipro employees are saying about work life

based on 53.3k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Free Transport
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

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Wipro Pune Office Location

View all
Pune Office
5th Floor, C - Wing, Godrej Eternia, Old Pune-Mumbai Road, Near Shopper's Stop, Shivajinagar, Pune Pune
411005

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